IT Manager

About the Role

A growing biotechnology company in Southwest Florida is seeking an IT Manager to lead infrastructure, technical operations, and IT service management across two nearby facilities. Reporting to the Director of IT, this newly created position offers significant ownership and visibility as the organization scales toward commercial launch.

Key Responsibilities

• Manage traditional server infrastructure, network architecture, backup and disaster recovery, and the company's Azure cloud environment
• Lead endpoint management, including Microsoft Intune, Microsoft 365, MDM, and device deployment automation
• Oversee technical operations: service desk, end-user support, enterprise application support, and break/fix
• Establish IT service management practices — ticket classification, SLAs, operational metrics, and process improvement — in support of a new service management platform
• Deliver near-term projects including a network re-architecture, endpoint platform rebuild, and enterprise antivirus deployment
• Manage, coach, and develop team members as the IT function grows

Required Qualifications

• 7+ years of progressive IT experience, including infrastructure management (Azure, networking, servers)
• Experience with ITIL or comparable IT service management frameworks, and with service desk operations
• Hands-on experience with Microsoft 365, Intune, and endpoint/mobile device management
• People management experience
• Demonstrated ability to build repeatable processes, work independently, and resolve root causes rather than symptoms
• Strong written and verbal communication, including technical documentation