Tim Ameser
Linkedin · Posted 3d ago
Technical Support Specialist
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- Services
- Secure Cloud Hosting
- Public Cloud
- Private Cloud
- Cloud Desktops
- Cloud Migration
- Web Hosting
- VMWare Alternative
- Data Protection
- Automatic Data Protection
- Disaster Recovery
- Cloud Backup
- MSP Backup
- O365 Backup
- Security
- Colocation Service
- Colocation Rackspace
- Carrier Services
- Data Centers
- Colocation Remote Hands Services
- Closet to Colo
- MSP Partnership
- Blog
- Resources
- FAQs
- Top 10 Questions About Cloud, Data Centers & Disaster Recovery
- 7 Questions About the Cloud
- 20 Questions About Choosing a Colocation Facility
- eBooks & Whitepapers
- Cloud Comparison
- Estimating Tools
- Bandwidth Estimating Tool
- Downtime Calculator
- Cloud Pricing Calculator
- Three-Phase Power Estimate
- Support
- Contact Support
- Network Status
- Contact Us
- Login
- LCO Portal
- Billpay Portal
- Veeam Backup Portal
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Call 248-582-1600
IT Support Portal
Call 248-582-1600
IT Support Portal
Technical Support Specialist
Home / Careers / Technical Support Specialist
Technical Support Specialist
Position Summary
LCO is a highly regarded hosting and cloud services provider looking for a full-time Technical Support Specialist to join our fast-paced & high-tech work environment. At LCO, we’re focused on providing leading-edge cloud solutions and superior customer support for small and mid-sized businesses. We offer a wide range of benefits and opportunities for advancement, along with a collaborative work environment that promotes interaction and camaraderie among all team members.
Job Description/Requirements
- Provide an exceptional customer support experience for our clients
- First-level triage and resolution of client support requests via phone, email, and ticketing system
- Foundational support for Windows and Linux hosted environments, web servers, applications, and end-users
- Assist in the support and administration of Citrix XenApp/XenDesktop server farm
- Assist in the support and administration of Veeam backup & disaster recovery solution offerings
- Assist senior team members with systems administration duties within LCO data centers utilizing our OpenStack management platform
- Thorough documentation of issues, resolutions, and procedures in ConnectWise Manage
- Ability to use critical thinking and apply to problem-solving skills
- Exceptional customer service and interpersonal skills are a must
- Foundational competency with SMTP, DNS, and TCP/IP
- Foundational knowledge of MS Windows Server and Active Directory
- Foundational understanding of virtualization concepts (VMware ESX, Hyper-V, or equivalent)
- Basic LAN/WAN knowledge and troubleshooting capabilities
- Must be a quick learner with a desire to work in a team-oriented environment
- Citrix XenApp/XenDesktop or similar remote compute technologies
- Linux/Apache/MySQL/PHP exposure
- PowerShell or other scripting experience a plus
- Veeam Backup Software
- cPanel/WHM experience a plus
- ConnectWise Manage or equivalent PSA/ticketing platform
- CrowdStrike Falcon EDR
- AWS and/or Azure competency a plus
- Focus of study in Information Systems is an asset
- Minimum 2 years in the IT industry; internship and co-op experience considered
- Excellent written and verbal communication skills
- Excellent time management skills and proven ability to multi-task competing priorities
- A sense of urgency for task completion and customer satisfaction are a must
- Team members must share our common set of core values: Trust, Expertise, and Vision
- We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible.
- We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides.
- We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here.
- We believe that happy Employees lead to happy Customers.
- We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter.
- We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team.
- Royal Oak, MI / Cincinnati, OH
- Liberty Center One – A leading regional cloud infrastructure and datacenter services provider, named to the Inc. 5000 list three consecutive years.
Home / Careers / Technical Support Specialist
Technical Support Specialist
Job Description/Requirements
- Provide an exceptional customer support experience for our clients
- First-level triage and resolution of client support requests via phone, email, and ticketing system
- Foundational support for Windows and Linux hosted environments, web servers, applications, and end-users
- Assist in the support and administration of Citrix XenApp/XenDesktop server farm
- Assist in the support and administration of Veeam backup & disaster recovery solution offerings
- Assist senior team members with systems administration duties within LCO data centers utilizing our OpenStack management platform
- Thorough documentation of issues, resolutions, and procedures in ConnectWise Manage
- Ability to use critical thinking and apply to problem-solving skills
- Exceptional customer service and interpersonal skills are a must
- Foundational competency with SMTP, DNS, and TCP/IP
- Foundational knowledge of MS Windows Server and Active Directory
- Foundational understanding of virtualization concepts (VMware ESX, Hyper-V, or equivalent)
- Basic LAN/WAN knowledge and troubleshooting capabilities
- Must be a quick learner with a desire to work in a team-oriented environment
- Citrix XenApp/XenDesktop or similar remote compute technologies
- Linux/Apache/MySQL/PHP exposure
- PowerShell or other scripting experience a plus
- Veeam Backup Software
- cPanel/WHM experience a plus
- ConnectWise Manage or equivalent PSA/ticketing platform
- CrowdStrike Falcon EDR
- AWS and/or Azure competency a plus
- Focus of study in Information Systems is an asset
- Minimum 2 years in the IT industry; internship and co-op experience considered
- Excellent written and verbal communication skills
- Excellent time management skills and proven ability to multi-task competing priorities
- A sense of urgency for task completion and customer satisfaction are a must
- Team members must share our common set of core values: Trust, Expertise, and Vision
- We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible.
- We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides.
- We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here.
- We believe that happy Employees lead to happy Customers.
- We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter.
- We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team.
Job Description/Requirements
- Provide an exceptional customer support experience for our clients
- First-level triage and resolution of client support requests via phone, email, and ticketing system
- Foundational support for Windows and Linux hosted environments, web servers, applications, and end-users
- Assist in the support and administration of Citrix XenApp/XenDesktop server farm
- Assist in the support and administration of Veeam backup & disaster recovery solution offerings
- Assist senior team members with systems administration duties within LCO data centers utilizing our OpenStack management platform
- Thorough documentation of issues, resolutions, and procedures in ConnectWise Manage
- Ability to use critical thinking and apply to problem-solving skills
- Exceptional customer service and interpersonal skills are a must
- Foundational competency with SMTP, DNS, and TCP/IP
- Foundational knowledge of MS Windows Server and Active Directory
- Foundational understanding of virtualization concepts (VMware ESX, Hyper-V, or equivalent)
- Basic LAN/WAN knowledge and troubleshooting capabilities
- Must be a quick learner with a desire to work in a team-oriented environment
- Citrix XenApp/XenDesktop or similar remote compute technologies
- Linux/Apache/MySQL/PHP exposure
- PowerShell or other scripting experience a plus
- Veeam Backup Software
- cPanel/WHM experience a plus
- ConnectWise Manage or equivalent PSA/ticketing platform
- CrowdStrike Falcon EDR
- AWS and/or Azure competency a plus
- Focus of study in Information Systems is an asset
- Minimum 2 years in the IT industry; internship and co-op experience considered
- Excellent written and verbal communication skills
- Excellent time management skills and proven ability to multi-task competing priorities
- A sense of urgency for task completion and customer satisfaction are a must
- Team members must share our common set of core values: Trust, Expertise, and Vision
- We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible.
- We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides.
- We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here.
- We believe that happy Employees lead to happy Customers.
- We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter.
- We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team.
- Royal Oak, MI / Cincinnati, OH
- Liberty Center One – A leading regional cloud infrastructure and datacenter services provider, named to the Inc. 5000 list three consecutive years.
Talk To A Cloud Expert From Liberty Center One
Company Information
- Liberty Center One
Royal Oak, MI 48073
USA
4815 Delemere Ave.
Royal Oak, MI 48073
USA
- Phone: 248-582-1600
- Email: [email protected]
- Home
- About Us
- Services
- Resources
- Blog
- Contact Us
- IT Solutions Detroit
- IT Solutions Cincinnati
- IT Solutions Pittsburgh
© 2026 Liberty Center One. All Rights Reserved.
- Acceptable Use Policy
- Master Service Agreement
- Privacy Policy
- Home
- About Us
- Why LCO
- Data Centers
- Partner Program
- Careers
- Services
- Secure Cloud Hosting
- Public Cloud
- Private Cloud
- Cloud Desktops
- Cloud Migration
- Web Hosting
- VMWare Alternative
- Data Protection
- Automatic Data Protection
- Disaster Recovery
- Cloud Backup
- MSP Backup
- O365 Backup
- Security
- Colocation Service
- Colocation Rackspace
- Carrier Services
- Data Centers
- Colocation Remote Hands Services
- Closet to Colo
- MSP Partnership
- Blog
- Resources
- FAQs
- Top 10 Questions About Cloud, Data Centers & Disaster Recovery
- 7 Questions About the Cloud
- 20 Questions About Choosing a Colocation Facility
- eBooks & Whitepapers
- Cloud Comparison
- Estimating Tools
- Bandwidth Estimating Tool
- Downtime Calculator
- Cloud Pricing Calculator
- Three-Phase Power Estimate
- Support
- Contact Support
- Network Status
- Contact Us
- Login
- LCO Portal
- Billpay Portal
- Veeam Backup Portal
IT Support Portal
- Home
- About Us
- Why LCO
- Data Centers
- Partner Program
- Careers
- Services
- Secure Cloud Hosting
- Public Cloud
- Private Cloud
- Cloud Desktops
- Cloud Migration
- Web Hosting
- VMWare Alternative
- Data Protection
- Automatic Data Protection
- Disaster Recovery
- Cloud Backup
- MSP Backup
- O365 Backup
- Security
- Colocation Service
- Colocation Rackspace
- Carrier Services
- Data Centers
- Colocation Remote Hands Services
- Closet to Colo
- MSP Partnership
- Blog
- Resources
- FAQs
- Top 10 Questions About Cloud, Data Centers & Disaster Recovery
- 7 Questions About the Cloud
- 20 Questions About Choosing a Colocation Facility
- eBooks & Whitepapers
- Cloud Comparison
- Estimating Tools
- Bandwidth Estimating Tool
- Downtime Calculator
- Cloud Pricing Calculator
- Three-Phase Power Estimate
- Support
- Contact Support
- Network Status
- Contact Us
- Login
- LCO Portal
- Billpay Portal
- Veeam Backup Portal
IT Support Portal
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