IT Specialist

Role Purpose

We are seeking an IT Specialist to support the day-to-day technology needs of the business across office, operational, and site environments. The IT Specialist is responsible for maintaining IT infrastructure, supporting users, resolving technical issues, coordinating system access, and ensuring that hardware, software, networks, and business systems remain secure, available, and fit for operational use.

This is a hands-on operational role suited to an IT professional who can balance user support with technical discipline, system administration, troubleshooting, vendor coordination, and IT governance. The role is particularly important in a multi-site environment where business continuity, speed of issue resolution, and standardisation across locations are critical.

Responsibilities:

Day-to-Day IT Support

• Serve as the first point of contact for all internal IT support requests (helpdesk, troubleshooting, escalation).
• Set up, configure, and maintain employee laptops, desktops, mobile devices, and peripherals.
• Manage user accounts, permissions, and access controls across all platforms (Microsoft 365, Google Workspace, etc.).
• Troubleshoot hardware, software, and connectivity issues promptly to minimise downtime.

Infrastructure & Network

• Monitor and maintain the company's network infrastructure including routers, switches, firewalls, and Wi-Fi access points.
• Ensure reliable internet connectivity and VPN access for all staff.
• Maintain server environments (physical or cloud-based) and ensure regular backups are in place and tested.

Security & Compliance

• Implement and enforce IT security policies including antivirus, patch management, and data protection.
• Monitor for security threats and respond to incidents in a timely manner.
• Ensure all software licenses are current and compliant. Systems & Software Management
• Manage and update software deployments and internal tools.
• Document IT processes, asset inventory, and system configurations. Projects & Improvements
• Identify opportunities to improve IT efficiency and reduce friction for the team.
• Support the rollout of new tools, systems, or infrastructure upgrades.

Required Experience & Profile

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field preferred.
• Basic knowledge of hardware, software, printers, networking, Microsoft 365, and user support processes.
• Strong problem-solving ability, willingness to learn, and a service-oriented attitude.
• Good communication and organisational skills.
• Prior internship, academic project, or entry-level IT support exposure is an advantage, but not essential.

Entry-Level Consideration

This role is also open to fresh graduates and early-career IT professionals who meet the basic technical requirements and are eager to learn. The successful candidate will receive on-the-job training, work closely with more experienced team members, and gradually take on more responsibility across user support, device setup, and systems administration.