Technical Support Officer (Junior)

Our Employee Value Proposition

Advancing our People

Advancing our World

At CrimsonLogic we put your Career and Well-being first. We are committed to advancing your career through a full spectrum of professional development programs with the support of a strong Total Rewards philosophy that focus on your well being. We believe that by investing in each and every one of our employees' professional and personal growth, we can collectively make a positive impact on the world as we strive for greatness together in a nurturing and inclusive workplace.

Role Purpose:

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.

Key Accountabilities:

• Monitoring network performance and addressing any anomalies or issues promptly
• Responding to technical inquiries and providing solutions to network-related problems

Job Responsibilities & Duties:

• Operates and monitors all systems, applications, network and telecommunication line usage
• Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties
• Perform and execute user service requests in accordance with QMS standard.
• Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
• Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)
• Day-to-day data center Physical Security Controller to maintain proper security within the data center
• Maintains and monitors usage of storage media, stationery, etc.
• Generate inventory and statistical reports
• Must be willing to work 24x7 12hr shifts (Including weekends and public holidays)
• Any other duties as and when assigned.

Key Job Competencies:

• Good analytical Skills
• Result oriented
• Good communication skills
• Teamwork

Education Requirements:

• Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic

Working Experience Requirements:

• Basic knowledge in PC operations and computer networking.
• Experience in computer operations environment
• Open to Fresh diploma graduates

Skills Required:

• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Knowledge of Windows and Linux is preferred
• Knowledge of ITIL foundation is preferred

*shift work is required*