Helpdesk Support Agent

We're looking for a technically sharp, customer-focused Help Desk Agent to join our team supporting cash handling hardware and software systems across Ireland.

The Role

You'll be the first and second line of support for a national customer base, handling inbound calls and tickets, resolving issues end-to-end, and coordinating with field engineers, all within a busy helpdesk running 364 days a year, 8am–8pm.

What You'll Be Doing

• Triaging, troubleshooting and resolving L1/L2 support tickets within SLA
• Remote diagnostics across electronic cash management hardware and software
• Log analysis, remote access sessions, configuration changes and firmware checks
• Coordinating field engineer site visits and providing remote backup support
• Proactive system monitoring and reporting
• Documenting resolutions and contributing to the knowledge base

What We're Looking For

• Strong technical aptitude with a methodical, logical approach to fault-finding
• Solid grounding in Windows, networking basics and remote support tools
• Excellent customer service skills, confident communicating technical issues in plain language
• Experience in a helpdesk or technical support role is a plus
• Cash handling or electronic device support experience is advantageous but not essential

If you enjoy owning problems from start to finish and take pride in keeping customers' operations running smoothly, we'd love to hear from you.