NOC Lead (Zabbix Expertise)

Exciting Opportunity Alert! 🌟 HTC Global Services is hiring NOC Lead (Zabbix Expertise) for an 1-year extendable contract in Dubai, UAE (Onsite).

HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.

Key Responsibilities

• Lead and support the day-to-day operations of the NOC team in a 24x7 environment.
• Monitor infrastructure, servers, network devices, and critical applications using Zabbix and other monitoring tools.
• Manage and prioritize monitoring alerts, incidents, and service requests.
• Coordinate with Infrastructure, Network, Database, Cloud, and Application teams for timely incident resolution.
• Handle and drive P3/P4 incidents, ensuring timely assignment, tracking, and closure.
• Escalate P1/P2 incidents to the Major Incident Management team and support bridge calls as required.
• Perform routine administration of Zabbix, including:
• Creating and modifying templates, items, triggers, and macros.
• Adding and managing monitored hosts.
• Fine-tuning alert thresholds and notification rules.
• Maintaining monitoring policies and dashboards.
• Troubleshoot monitoring issues using SNMP Polling, SNMP Traps, and snmpwalk.
• Review monitoring coverage and recommend improvements to reduce alert noise and improve service visibility.
• Prepare shift handovers, operational reports, and SLA/KPI dashboards.
• Mentor junior NOC engineers and ensure adherence to operational procedures and best practices.
• Coordinate with external vendors for complex monitoring tool changes and upgrades.

Required Skills

• 6–10 years of experience in NOC Operations, Infrastructure Monitoring, or Production Support.
• 2+ years of experience leading or mentoring a NOC team.
• Strong hands-on experience with Zabbix monitoring and basic administration.
• Good understanding of:
• Templates
• Items
• Triggers
• Macros
• Hosts
• Discovery Rules
• Alerting and Escalation
• Experience with:
• SNMP Polling & SNMP Traps
• SNMP Walk
• Linux/Unix administration
• Network monitoring and troubleshooting
• Knowledge of TCP/IP, DNS, HTTP/HTTPS, Load Balancers, and Infrastructure Monitoring.
• Strong understanding of ITIL Incident, Event, and Problem Management processes.
• Excellent stakeholder management, coordination, and communication skills.

Interested candidates please do share your updated CV to [email protected] mentioning your Current CTC, expected CTC and notice period details.

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