IT Support Technician

Job Title: IT Support Technician
Location: Waterville, ME (Fully Onsite)
Duration: Full-Time
Rate: 23-24/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description:
Our client is seeking an IT Support Technician to provide onsite technical support for faculty, staff, and students in a fast-paced higher education environment. This role will focus on delivering excellent customer service while troubleshooting hardware, software, and end-user technology issues across both Windows and Mac platforms.

The ideal candidate is someone who enjoys working directly with users, can remain calm under pressure, and has strong problem-solving skills. While technical knowledge is important, the team places a high value on customer service, communication, and the ability to build trust with end users.

Responsibilities:

• Provide Tier 1-1.5 technical support for faculty and staff members.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues across Windows and Mac environments.
• Support faculty, staff, and students with technology-related requests and provide excellent customer service.
• Assist with software installations, printer setup, device troubleshooting, and general desktop support.
• Provide onsite support by visiting classrooms, offices, and campus locations to resolve technical issues.
• Assist with classroom technology needs and time-sensitive issues impacting instruction.
• Document and track support requests through ticketing systems.
• Collaborate with IT team members to escalate and resolve more complex technical issues.

Required Qualifications:

• 1-3 years of experience in IT support, help desk, desktop support, or a related technical role.
• Experience supporting both Windows and Mac operating systems.
• Strong customer service skills with the ability to communicate effectively with non-technical users.
• Ability to troubleshoot and resolve technical issues independently.
• Strong attention to detail and excellent problem-solving skills.
• Comfortable working fully onsite in a customer-facing support environment.

Preferred Qualifications:

• Experience supporting higher education, healthcare, or other service-oriented environments.
• Experience supporting classroom technology or audiovisual systems.
• Familiarity with ticketing systems and IT support processes.