IT Support Technician

Bradley Professional is currently seeking an IT Support Technician for their client located in Lexington, NC.

This is a Direct Hire position.

The IT Support Technician will provide comprehensive support for day-to-day IT operations across both office and production environments. This role is responsible for helpdesk support, troubleshooting computers and network connected equipment, basic network support, and the installation and maintenance of IT infrastructure throughout the facility. The IT Support Technician will report to the Engineering Manager.

Essential Duties and Responsibilities:

• Provide first-level and basic second-level helpdesk support for desktops, laptops, printers, scanners, phones, mobile devices, docking stations, monitors, and general user issues.
• Troubleshoot Windows, Microsoft Office / Microsoft 365, email, login, printer, shared drives, VPN, and general application issues.
• Set up, configure, deploy, and maintain workstations, laptops, monitors, docking stations, printers, and other IT equipment.
• Assist with employee onboarding and offboarding, including hardware setup, account support, access changes, and equipment recovery.
• Respond to support requests in a timely, professional, and customer-focused manner. Document issues, resolutions, and equipment changes.
• Support network-connected equipment such as label printers, barcode scanners, shop floor PCs, tablets, time clocks, and production devices.
• Assist with troubleshooting wired and wireless network connectivity issues using tools such as ping, tracert, ipconfig, cable testers, and tone generators.
• Help install, label, test, and document network drops, patch cables, switch ports, and equipment connections.
• Support network switches, wireless access points, patch panels, racks, cabinets, and related infrastructure under the direction of IT leadership or outside vendors.
• Install, route, dress, label, and maintain Ethernet cables, patch cords, power cables, and equipment connections in a clean and professional manner.
• Maintain organized network closets, server areas, IT cabinets, racks, and plant floor enclosures.
• Mount and install access points, cameras, network equipment, wall cabinets, monitors, docking stations, and other IT hardware.
• Work with maintenance, engineering, and outside contractors on cable pulls, equipment moves, and plant layout changes.
• Respond quickly to production-impacting IT issues and support plant floor equipment including industrial monitors and production-connected devices.
• Work safely in and around manufacturing equipment and follow all plant safety requirements.
• Follows and complies with all Operational Procedures and policies as outlined in the Employee Handbook, Quality and Environment programs (i.e. IATF, ISO 14001).
• Other duties as assigned.

Characteristics :

• Hands-on and mechanically inclined; takes pride in clean, organized work.
• Dependable, self-motivated, and able to manage multiple priorities independently.
• Patient and professional with end users of varying technical skill levels.
• Understands the importance of uptime and quick response in a manufacturing environment.
• Organized with documentation, labeling, and follow-up.
• Willing to learn and grow into more advanced IT and network responsibilities.
• Comfortable working in both office and production environments.

Education, Knowledge, Skills and Abilities:

• High school diploma or equivalent required; associate degree, technical school, or IT-related certification preferred.
• 1–3 years of IT helpdesk, desktop support, network support, field service, or related experience preferred.
• Working knowledge of Windows PCs, Microsoft Office / Microsoft 365, printers, peripherals, and common IT troubleshooting practices.
• Basic understanding of Ethernet networking, IP addresses, Wi-Fi, switches, patch panels, and network connected devices.
• Experience with cable management, low-voltage wiring, network equipment installation, or structured cabling installation preferred.
• Familiarity with Active Directory, Microsoft 365 administration, user account setup, and basic permissions preferred.
• Familiarity with DHCP, DNS, VLANs, VPNs, firewall basics, and network documentation preferred.
• CompTIA A+, Network+, or similar certification preferred.
• Ability to lift and move IT equipment, climb ladders when needed, and work in network closets and on the plant floor.
• Strong communication