Service Desk Specialist
Indexed description
Vecsés
Full time
Service Desk Specialist
Join a fast-moving IT team and make a real impact as a Service Desk Agent at Hungary Airlines.
Vecsés
Full time
Hungary Airlines is seeking a motivated IT professional who thrives in a dynamic, fast-paced operational environment and is eager to contribute to the reliable and efficient operation of the company’s IT services.
You will become part of a fast-growing, highly motivated IT team supporting business operations across the organization. In this role, you will act as the first point of contact for IT-related requests, helping the staff members resolve technical issues efficiently while ensuring excellent user experience and consistent service quality.
Duties And Responsibilities
End-user IT support, incident management & technical tasks
- Provide first-line IT support with strong customer focus; act as the main contact for user requests
- Troubleshoot and resolve daily IT issues quickly, keeping users informed until full closure
- Log, prioritize, and manage incidents in line with SLA targets; maintain accurate documentation
- Escalate complex issues with clear technical and business context
- Support common IT needs (password/MFA, access, endpoints, printers, M365, connectivity)
- Prepare and set up laptops, workstations, and IT equipment for new employees
- Previous experience in IT Service Desk, Helpdesk, or End-User Support role
- Strong customer service mindset and excellent communication skills
- Good troubleshooting and problem-solving capabilities
- Ability to work independently while maintaining attention to detail
- Experience supporting Windows and/or macOS environments
- Familiarity with Microsoft 365 services and endpoint support
- Basic understanding of networking concepts and connectivity troubleshooting
- Ability to prioritize tasks in a fast-paced operational environment
- Fluency in English and Hungarian
- Legal right to work in Hungary
- Experience in aviation, logistics, or other operationally critical environments
- Knowledge of ITSM/ticketing systems
- Experience with Microsoft Entra ID, MFA, or endpoint management tools
- Basic understanding of IT security best practices
- Opportunity to join a growing international aviation company
- Dynamic and professional work environment
- Exposure to modern enterprise IT operations
- Supportive and collaborative team culture
- Long-term development opportunities
- Competitive compensation package
- Primarily business hours operation (8x5)
- Occasional off-hours support and agreed on-call availability may be required
- Location: Vecsés, Hungary
Hungary Airlines is seeking a motivated IT professional who thrives in a dynamic, fast-paced operational environment and is eager to contribute to the reliable and efficient operation of the company’s IT services.
You will become part of a fast-growing, highly motivated IT team supporting business operations across the organization. In this role, you will act as the first point of contact for IT-related requests, helping the staff members resolve technical issues efficiently while ensuring excellent user experience and consistent service quality.
Duties And Responsibilities
End-user IT support, incident management & technical tasks
- Provide first-line IT support with strong customer focus; act as the main contact for user requests
- Troubleshoot and resolve daily IT issues quickly, keeping users informed until full closure
- Log, prioritize, and manage incidents in line with SLA targets; maintain accurate documentation
- Escalate complex issues with clear technical and business context
- Support common IT needs (password/MFA, access, endpoints, printers, M365, connectivity)
- Prepare and set up laptops, workstations, and IT equipment for new employees
- Previous experience in IT Service Desk, Helpdesk, or End-User Support role
- Strong customer service mindset and excellent communication skills
- Good troubleshooting and problem-solving capabilities
- Ability to work independently while maintaining attention to detail
- Experience supporting Windows and/or macOS environments
- Familiarity with Microsoft 365 services and endpoint support
- Basic understanding of networking concepts and connectivity troubleshooting
- Ability to prioritize tasks in a fast-paced operational environment
- Fluency in English and Hungarian
- Legal right to work in Hungary
- Experience in aviation, logistics, or other operationally critical environments
- Knowledge of ITSM/ticketing systems
- Experience with Microsoft Entra ID, MFA, or endpoint management tools
- Basic understanding of IT security best practices
- Opportunity to join a growing international aviation company
- Dynamic and professional work environment
- Exposure to modern enterprise IT operations
- Supportive and collaborative team culture
- Long-term development opportunities
- Competitive compensation package
- Primarily business hours operation (8x5)
- Occasional off-hours support and agreed on-call availability may be required
- Location: Vecsés, Hungary
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Human intelligence beyond connectivity
Get in touch with us to explore how we build the hub where routes, decisions and people meet.
Contact us
Human intelligence beyond connectivity
Get in touch with us to explore how we build the hub where routes, decisions and people meet.
Contact us
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