Information Technology Specialist

We are seeking a proactive and customer-focused IT Support Engineer to provide technical support for end users, troubleshoot hardware and software issues, and maintain IT systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and experience supporting Windows environments, networking, and Microsoft technologies.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
• Manage user accounts, permissions, and group policies in Active Directory.
• Configure and troubleshoot networking issues, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, and Wi-Fi.
• Diagnose and resolve hardware, software, and peripheral issues.
• Install, configure, and support printers, scanners, and other IT equipment.
• Respond to and resolve incidents using an IT ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Perform software installations, upgrades, and system maintenance.
• Support Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Assist with device imaging, deployment, and asset management.
• Escalate complex technical issues to senior engineers when required.
• Maintain accurate documentation of incidents, solutions, and IT assets.
• Ensure compliance with company IT security policies and procedures.

Required Skills

• Windows 10/11 and Windows Server
• Active Directory
• Microsoft 365
• TCP/IP, DNS, DHCP, VPN
• LAN/WAN and Wi-Fi troubleshooting
• Hardware diagnostics and repair
• Remote support tools (TeamViewer, AnyDesk, Remote Desktop)
• ServiceNow or other ITSM/ticketing systems
• Excellent troubleshooting and customer service skills

Preferred Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, Microsoft, or ITIL certifications are an advantage.
• 1–3 years of experience in IT Support, Help Desk, or Desktop Support.

Preferred Attributes

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Ability to work independently and as part of a team.
• Customer-focused with a proactive approach to resolving technical issues.
• Willingness to learn new technologies and adapt to changing environments.

This JD is suitable for IT Support Engineer, Desktop Support Engineer, Service Desk Analyst, and End User Support Engineer roles.