Infrastructure Support Junior

Location: Xalapa, Veracruz

Work Model: On-Site

We are offering:

• Pay rate: $18K - $28K MXN Gross Monthly
• 100% Payroll
• Direct Hiring
• Law Benefits
• Enhaced Employee Benefits
• Relocation Bonus

Knowledge of IT infrastructure including:

• Computer and printer troubleshooting and deployment.
• Microsoft Windows (client) and basic understanding of Active Directory.
• Basic networking concepts (TCP/IP, LAN).
• Familiarity with internet connectivity and security concepts (VPN, antivirus).
• Exposure to virtualization or remote access tools (e.g., Citrix) is a plus. Familiarity with manufacturing environment.
• Knowledge of M365 administration, including Office suite, Exchange, Teams, SharePoint, and entra ID.

• Assist in the deployment and support of IT hardware and software, including PCs/laptops, printers, and mobile devices.
• Monitor ticket queries and resolve basic issues; escalate more complex tickets to senior team members or vendors as needed.
• Support installation and basic maintenance of servers and storage systems under supervision.
• Follow established security procedures, including updates, antivirus, and access controls.
• Perform routine system administration tasks such as user account setup, password resets, and maintain inventory records.
• Monitor system alerts and report performance or availability issues to the team.
• Assist in troubleshooting recurring hardware and software issues and document solutions.
• Help maintain inventory of IT assets and supplies.
• Support data backup processes and verify successful completion.
• Provide basic user support and guidance on IT tools and best practices.
• Participate in team meetings and assist with process improvement initiatives.

This is a high-visibility opportunity where your expertise will directly impact on our customer’s engineering user experiences.