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TechDoQuest Linkedin · Posted 2d ago

Customer Support Network Engineer

India

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Indexed description

  • Designation : Engineer
  • Experience: 1 – 3 years
  • Location : Chennai
  • – Ambit IT Park
  •  Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
  •  Ensure resolution provided in the first interaction with the customer
  •  Acquiring knowledge about the newly released products and recent updates.
  •  Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
  •  Position and sell Premium support contracts to customers based on their support entitlement.
  • Job Responsibilities:
  • Desired Skills:
  •  Self-Motivated C Ability to Work Under Pressure
  •  Should have good comprehensibility and understandability of what customers want
  •  Should have critical thought process and decision-making capability with focus on accuracy
  •  Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
  •  Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
  •  Ability to sell/Upsell
  •  Candidates should be open to a shift of 24x7.
  • Soft Skills:
  •  Should possess good English verbal skills
  •  Excellent logical reasoning
  • ands of technology experts across.


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