911 Network Education Specialist-CBCOG

Coastal Bend Council of Governments

Job Posting

Job Title: 9-1-1 Network/Education Specialist

Department: 9-1-1 Network

FLSA status: Exempt

Effective date: August 26, 2024

Job Overview

The 9-1-1 Network /Education Specialist provides technical and program assistance to the general public, internal staff, elected officials and partners in the CBCOB region.

Essential Functions

• Maintain equipment inventory and other working documents to assist with accurate grant and/or contract reporting
• Provide outreach support by assisting with public education activities, maintaining materials for events, and delivering presentations to local governing bodies, committees, and public safety personnel.
• Ensure information delivered at public events is accurate and current by keeping abreast of current trends and data through training and attending professional meetings and conferences, as directed by supervisor.
• Determine best course of action for network outages by working with local partners and stakeholders and utilizing best practices.
• Provide compliance monitoring by performing call center visits as part of PSAP requirements.
• Provide technical assistance by utilizing TCOLE telecommunicator assistance to local call takers in the CBCOG region.
• Maintain technical knowledge by attending onsite training and/or coordinating with contractors associated with telecommunicating classes.
• May be required to work outside of normal work schedule to provide technical assistance by troubleshooting equipment owned by the CBCOG.
• May be asked to perform additional duties as assigned.

Supervisory Responsibilities

• None.

Required Skills/Abilities

• Verbal and written communication skills
• Organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to work independently and as a team when needed to coordinate efforts with CBCOG partners
• Ability to adapt to new technologies and methodologies
• Proficient with Microsoft Office Suite

Education And Experience

• A bachelor's degree in technical field from an accredited university and;
• Minimum 3 years’ experience in communications; or
• The equivalent experience and training in a related field

License And/or Certifications

• Valid Class C driver’s license at time of application is required. Must obtain a valid Texas Class C driver’s license within 30 calendar days of employment.

Physical Requirements

• Prolonged periods of sitting at a desk
• Use of a keyboard daily
• Must be able to lift up to 10 pounds occasionally
• Must be able to carry up to 10 pounds occasionally

Salary Range: $52,000 - $62,000

Benefits: Health Insurance paid 100%

Vacation

Sick Leave

13 Holidays

You may also find additional information about the CBCOG at www.coastalbendcog.org

Please submit cover letter and resume to noel by March 28, 2025.

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Job Posting 911 Network_Education Specialist-CBCOG