Network Operations Center Engineer

***This will be an onsite position in Charlotte, NC***

Position: NOC Engineer 2

Duration: FTE

Location: Onsite - Charlotte, NC

Compensation: 58k-65k (offers are based on years of experience)

Shifts (Schedules rotate, candidates should be flexible to working any of the following shifts)

• Monday – Friday 4pm-12:30am
• Sunday – Thursday 4pm-12:30am
• Tuesday – Saturday 4pm-12:30am

Day-to-Day

An employer is looking for a Tier II NOC Engineer to work in Charlotte, NC, covering a 2nd shift of 4:00pm to12:30am on a rotating 5-day schedule. This person will be providing tier II support to proactively monitor and maintain customers' networks. Customers include carriers, schools, hospitals, government, and enterprise companies. This person will be committed to monitoring the customers' networks for alarms and contacting customers directly to work through the network issues. Manual configurations of network routers and switches, some troubleshooting of VoIP issues, along with in depth troubleshooting of overall layer 2 and layer 3 network issues will fall under this person's responsibilities. It is essential that this person be an excellent communicator and flexible to work on call hours as required per the rotation. Lastly, a CCNA will be strongly preferred for this role.

Must-haves

Experience tier II network support and troubleshooting

Manual configurations of Cisco and/or Ciena routing and switching

Manual configurations of Spanning Tree Protocol

Configurations of vLANs

Understanding of Telnet protocol basics

Knowledge of IP stacking

Some VoIP knowledge and hands on troubleshooting experience

Telecom or Service Provider background

Microsoft suite proficiency

Ability to speak of network technologies in vendor neutral terms

Plusses

CCNA, strongly preferred

CCNP

Military background

Standard Benefits:

• 15 days PTO (hours must be earned), 2 floating holidays, 56 hours of wellness
• Health, Dental, Vision
• 401k Match
• 2nd shift offers 5% shift differential**