L2 - TECH SUPPORT SPECIALIST

Job Information

• Date Opened 09/20/2025
• Industry Telecommunications
• Job Type Full time
• Salary 3-4L
• Required Skills
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• Work Experience 1-3 years
• City Coimbatore South
• State/Province Tamil Nadu
• Country India
• Zip/Postal Code 641044
  

About Us

Skylink is at the forefront of India’s digital evolution, connecting people and

organizations with dependable, modern telecom solutions.

We deliver broadband, IPTV, and enterprise connectivity that support the way India

works, learns, and communicates. Our network is built for consistent, real-world

performance, ensuring uninterrupted digital experiences for homes, stable and secure

connectivity for businesses, and scalable, high-capacity solutions through our own data

center infrastructure.

As we expand across regions, Skylink remains committed to thoughtful innovation and

dependable service. Every solution we build is shaped by real customer needs, whether

it is supporting households, enabling business growth, or strengthening critical

infrastructure across communities.

Skylink is evolving with the needs of a rapidly digitizing nation, and our work reflects

that momentum. We value people who care about building reliable technology and

improving everyday connectivity. If you’re looking to contribute to meaningful,

long-term infrastructure, Skylink offers a place to do work that stands up to real-world

use.

Job Description

Job description

Job Title: NOC Engineer – Level 2 (L2) / Level 3 (L3)

Department: Network Operations

Location: [Coimbatore]

Reporting To: NOC Manager / Network Lead

Type: Full-time, Shift-based (24x7 support)

About The Organization

We are a leading Class A Internet Service Provider (ISP) delivering Broadband,

Dedicated Leased Line, and IPTV services to residential and enterprise customers

across [region/country]. Our network is powered by MPLS, VPLS, GPON, and Metro

Ethernet technologies to ensure high-availability, low-latency connectivity.

Role Overview

As a NOC L2/L3 Technician, you will be responsible for the monitoring, troubleshooting,

escalation, and resolution of network issues related to IP/MPLS core, VPLS circuits,

customer broadband issues, IPTV streaming, and leased line performance. You will

work closely with the L1 team, field engineers, and network architects to ensure uptime

and SLA compliance.

Key Responsibilities

L2 Technician Responsibilities:

Monitor NMS/EMS platforms for alarms (Zabbix, SolarWinds, PRTG, etc.).

Perform first-line diagnosis of MPLS/VPLS circuits, broadband DSL/GPON issues, and

IPTV streaming problems.

Coordinate with L1 and Field Support teams for onsite troubleshooting.

Escalate unresolved issues to L3/NPE/engineering as per SLA timelines.

Execute routine maintenance activities (port flaps, device reloads, etc.).

Raise and manage tickets via tools like Remedy, Freshdesk, or ServiceNow.

Perform basic router/switch checks using CLI (Cisco/Juniper/Huawei/Arista).

Maintain SLA and KPI, KRA

Document and update SOPs for recurring issues.

Technical Skills & Experience

• MPLS (LDP, RSVP, TE):Strong understanding
• VPLS/L2VPN:Strong hands-on
• OSPF, BGP:Advanced troubleshooting
• IPTV (Multicast, IGMP, QoS):Deep debugging
• GPON/OLT/ONT:Advanced config (optional)
• BRAS/BNG:Config and auth debugging
• Packet capture tools (Wireshark, tcpdump):Required
• Routers/Switches (Cisco, Juniper, Huawei):Full config/debug
• NMS/EMS tools:Same
• Ticketing systems:Same
• Linux/CLI scripting:Bash/Python preferred

2–4 Years Of NOC/ISP Experience

CCNA / JNCIA or equivalent in Networking/Telecom/CS

Bachelor's degree in Computer Science, Information Technology, or a related field.

NOC or IT infrastructure environment, including 2+ years in a senior or L2 role.

Requirements

• Knowledge and Skills:
• Advanced knowledge of network protocols and technologies.
• Strong troubleshooting and problem-solving skills.
• Experience with network security and firewalls.
• Ability to work with complex systems and applications.
• Excellent communication and collaboration skills.

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