NOC Support L1

Job Description

NOC Support L1

The NOC and production control job involves monitoring, managing, and troubleshooting daily batch processing operations on large-scale mainframe systems to ensure smooth, timely, and error-free data processing over a 24/7 period.

Major Duties And Responsibilities

• Daily SORT processing and JCL modification
• Running daily and nightly batch jobs
• Job scheduling and submission
• System monitoring, performing health checks, escalating and resolving system errors or abends, and generating performance reports
• 24/7 Monitoring, maintaining, and troubleshooting
• Diagnosing and resolving network issues, including hardware, software, and connectivity problems.
• Incident response
• Communicating with other IT teams, vendors, and sometimes customers to resolve issues and escalate problems when needed.
• Creating and maintaining documentation for network configurations, troubleshooting procedures, and incident resolutions.
• Performing routine maintenance tasks such as backups, updates, and security patching.
• Manage open incidents
• Responsible for after-hours and weekends on-call duties
• Minimum (2) years related work experience
• Mainframe operating systems like z/VSE, job control languages, scheduling tools, and strong analytical and communication abilities.
• Experience with network monitoring tools, incident management systems, and network security practices.

Competencies

• Strong understanding of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and operating systems.
• Ability to quickly diagnose and resolve network issues using various tools and techniques.
• Effective verbal and written communication skills to collaborate with others and explain technical information.
• Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment.

Salary Range- $45,000-$50,000 a year