Document and IT Specialist

Job description

ATANE is seeking technically skilled and energetic candidates with good problem-solving abilities to provide IT support and document processing in Wethersfield, CT. The candidate will serve mainly to monitor and assess IT needs for Engineering and CAD functions and assist in managing, storing, and tracking records and documents for government agencies, construction, and engineering firms. The candidate must be detail oriented and a self-starter.

Duties and responsibilities

· Display good interpersonal skills interacting with engineering representatives from various departments and executive levels.

· Provide support to users and serve as the 1st point of contact for IT problem resolution.

· Troubleshoot hardware, software and network issues.

· Install and configure hardware and software components.

· Establish and maintain good relationships with all clients and colleagues

· Serve as liaison to clients for document collection, distribution and follow up procedures as required.

· Keep accurate and detailed descriptions of services performed in resolving computer issues

· Verify completeness and accuracy of incoming and outgoing documents and ensure appropriate file formatting and safekeeping.

· Travel and assist offices in New England and NY/NJ.

· Attend staff meeting and prepares minutes for distribution.

Job Requirements

Qualifications

· 3+ years’ experience in IT support and systems maintenance

· Organized work habits and the ability to multi-task required.

· Excellent knowledge of general office and IT equipment skills.

· Good interpersonal and communication skills.

· Strong PC skills. Proficient in MS Office applications.

· Ability to understand general construction and engineering documents is a plus.

Preferred Experience:

· Microsoft Windows Desktop Environment.

· Microsoft Windows Server Environment.

· Microsoft Office 365 Cloud Environment.

· Exchange Server

· Network printers & workstations

· Internet issues (Routers/switches/Wi-Fi)

· IP and Coaxial Security Camera Systems

Education

· High School Diploma or equivalent required.

• Associates degree or higher preferred.

· Certifications such as A+, MCSE, MCP, Network+ preferred.