Network Field Technician

Location: Washington DC (Local candidates preferred)

Key Responsibilities

• Monitor, troubleshoot, and resolve network incidents related to LAN, WAN, Wi-Fi, and VPN connectivity.
• Configure, install, and maintain Cisco routers, switches, and wireless access points.
• Support enterprise firewall technologies and assist with security-related network issues.
• Perform network upgrades, hardware replacements, and infrastructure maintenance.
• Troubleshoot DNS, DHCP, VLAN, routing, switching, and TCP/IP issues.
• Coordinate with Infrastructure, Security, and Systems teams to resolve complex technical issues.
• Provide onsite support for network outages, hardware installations, and cable connectivity.
• Maintain network documentation, diagrams, asset inventory, and change records.
• Support patching, firmware upgrades, and preventive maintenance activities.
• Ensure all work is documented accurately in the ticketing system and completed within SLA guidelines.
• Participate in after-hours maintenance and on-call support when required.

Required Skills

• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, STP, OSPF, and BGP.
• Experience with Cisco routers, switches, and wireless controllers.
• Hands-on experience with Cisco Meraki, Catalyst, or Nexus platforms.
• Familiarity with firewalls such as Cisco ASA, Fortinet, or Palo Alto.
• Experience troubleshooting VPN, wireless, and WAN connectivity issues.
• Knowledge of network monitoring tools such as SolarWinds, PRTG, or Cisco DNA Center.
• Experience with structured cabling and network hardware installation.
• Strong understanding of network security best practices.
• Excellent troubleshooting, communication, and documentation skills.

Preferred Qualifications

• Cisco Certified Network Associate (CCNA) required or preferred.
• CCNP certification is a plus.
• Experience supporting enterprise environments.
• Familiarity with Microsoft Azure networking or AWS networking is an advantage.
• Experience using ServiceNow or similar ITSM ticketing tools.