Systems Support Engineer (Level 2)

Location: Mount Pleasant, SC (In Office)

Branch Technologies is a growing Managed IT Services Provider supporting small and mid-sized businesses throughout the Charleston area. We're looking for a Systems Support Engineer who enjoys solving problems, taking ownership, and delivering an exceptional client experience.

This is not an entry-level help desk position. We're looking for someone who can independently troubleshoot complex technical issues while knowing when to collaborate with the team.

What You'll Do

• Resolve Tier 2 support requests for Windows workstations, servers, Microsoft 365, networking, and business applications.
• Troubleshoot Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, and Teams.
• Support Windows Server, Active Directory, Group Policy, DNS, DHCP, and file permissions.
• Configure and troubleshoot firewalls, VPNs, wireless networks, and business networking equipment.
• Deploy new computers and servers.
• Assist with Microsoft 365 migrations and infrastructure projects.
• Document solutions and improve internal processes.
• Mentor Level 1 technicians and assist with escalated issues.
• Deliver outstanding customer service with clear, professional communication.

What We're Looking For

• 2 years of IT support experience.
• Previous MSP experience strongly preferred.
• Strong knowledge of Microsoft 365 administration.
• Experience supporting Windows Server and Active Directory.
• Experience with business networking, VPNs, firewalls, switches, and wireless.
• Excellent troubleshooting skills.
• Strong written and verbal communication.
• Ability to prioritize multiple tasks without sacrificing quality.
• Self-motivated with a desire to continually learn.

Bonus Experience

• Microsoft Azure or Azure Virtual Desktop
• Hyper-V or VMware

What Success Looks Like

The right person doesn't wait to be told what to do. They take ownership, communicate proactively, and genuinely enjoy helping clients solve problems. They continue learning, improve our processes, and make the rest of the team better.

Why Branch Technologies

We're a growing MSP focused on doing things the right way. We invest in security, automation, documentation, and our people. You'll work with modern technologies, challenging environments, and a team that values professionalism, accountability, and continuous improvement.

If you're looking for a place where you can grow your career, take on meaningful responsibility, and make an impact every day, we'd love to hear from you.