IT Field Service Engineer

The University of Iowa is seeking an IT Field Service Engineer to join our Physical Infrastructure team within Information Technology Services. In this hands-on role, you will help install, maintain, and improve the cabling and communications systems that support voice, data, video, wireless, and other critical technology services across our campuses.

From installing and testing fiber optic connections to supporting major construction projects and campus events, your work will directly contribute to the technology infrastructure used by students, faculty, staff, researchers, and visitors every day.

This is an excellent opportunity for someone who enjoys solving practical technical challenges, working in a variety of campus environments, and seeing the tangible results of their work.

Key Job Duties (not All Inclusive)

• Install, test, maintain, and repair copper and fiber optic cabling systems.
• Support voice, data, video, CATV, network equipment, and campus events.
• Assist with infrastructure design, system layouts, and telecommunications planning.
• Apply University requirements and industry standards, including TIA/EIA, NEC, NFPA, and BICSI.
• Participate in construction, renovation, and technology infrastructure projects.
• Coordinate work with contractors, customers, supervisors, and campus partners.
• Maintain accurate cable plant, circuit, inventory, project, and work-order documentation.
• Provide technical guidance, troubleshooting support, and training to junior technicians.

If you’re interested in helping build and maintain the physical infrastructure that keeps the University of Iowa connected, we’d love to hear from you.

There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to creating a welcoming and respectful environment for all.

This position has a project assignment of 1 year and is classified as a "specified term appointment" as a Communication Infrastructure Engineer (PIB2) with full fringe benefits.

This position is not eligible for University sponsorship for employment authorization.

This is a 100% onsite position.

For a detailed job description, please email Melanie Bell at [email protected].

Qualifications

Required Qualifications:

• Bachelor's degree in a field relevant to the position or an equivalent combination of education and related experience.
• Experience (typically 1 year or more) supporting communication infrastructure (i.e. copper cable, fiber, or wireless technologies).
• Experience working with network cabling topologies, understanding basic color coding, and managing day-to-day delivery of stable and reliable transport systems.
• Ability to apply mathematical concepts such as fractions, percentages, and ratios to job analysis.
• Strong analytical and technical problem-solving skills must be systematic, technically curious, and self-motivated.
• Demonstrated ability to communicate effectively with a wide range of constituencies in both technical and non-technical environments.
• Proficient in using personal computers and Microsoft Office productivity suite software and common applications.
• Excellent verbal and written communications skills, including the ability to write and deliver clear and concise instructions, reports, and work summaries.
• Good interpersonal skills, as well as strong customer service and customer relations skills.
• Ability to accomplish day-to-day tasks including ascending/descending a ladder, working in confined spaces, moving and transporting materials up to 50 pounds.
• Valid US driver’s license and the ability to meet the University of Iowa Fleet Safety requirements (see website for info) https://uiowa.edu/riskmanagement/vehicle-use

Desirable Qualifications

• Knowledge of fiber optic splicing and testing including using an OTDR, power meter and light sources, and fusion splicer
• Proficiency with construction techniques, AutoCAD or other software, and structured cabling.
• Industry certifications.

Application Details

In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:

• Resume
• Cover letter

Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions or additional information, please contact Melanie Bell at [email protected].

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information

• Classification Title: Comm Infrastructure Engineer
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 3B

Contact Information

• Organization: Information Technology Services
• Contact Name: Melanie Bell
• Contact Email: [email protected]