IT Analyst
Indexed description
Reports To: IT Director
Classification: Individual Contributor
Location: UK, Bristol (Hybrid: 2 days per week in office)
Experience: Minimum 2-4 years in IT end-user support, IT operations/administration
About Telestream
Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. Our IT team keeps the infrastructure, systems, and tools running that support ~400 employees across 25 countries.
Position Summary
Telestream is looking for an IT Analyst to join our UK-based IT team. This role sits between traditional help desk support and systems administration — ideal for someone who has outgrown tier-1 support and is building toward a systems administration career but isn't yet ready for a full Systems Administrator title. You'll provide end-user support, manage day-to-day IT operations, and get exposure to broader systems administration work as you grow.
This is a hands-on, generalist IT role. You'll work closely with our Solutions Architect and IT Director, supporting employees across the UK and collaborating with IT colleagues in other regions.
What You'll Do
- Provide end-user support for hardware, software, and account issues via our ticketing system
- Administer and support Active Directory and Microsoft 365 (user accounts, permissions, mailboxes, licensing)
- Support and troubleshoot cloud collaboration tools (OneDrive, Teams, SharePoint)
- Manage and resolve tickets in our ITSM platform, ensuring accurate documentation and timely resolution
- Perform basic scripting/automation tasks (PowerShell, Python) to streamline repetitive IT tasks
- Support identity and access management processes, including Okta administration
- Maintain basic security hygiene practices (access reviews, patching support, endpoint basics)
- Assist with onboarding/offboarding processes, including account provisioning and equipment setup
- Escalate and collaborate with senior IT staff on more complex systems administration issues
- Maintain accurate records and reporting related to IT assets, tickets, and system changes
- 2+ years of experience in a help desk, IT support, or junior systems administration role
- Working knowledge of Active Directory and Microsoft 365 administration
- Familiarity with ticketing/ITSM tools (e.g., Zendesk, Jira Service Management, ServiceNow)
- Basic scripting ability (PowerShell and/or Python) for task automation
- Comfort working with cloud productivity tools (OneDrive, Teams, SharePoint)
- Exposure to identity management platforms (Okta or similar) preferred
- Foundational understanding of IT security best practices
- Strong communication skills and a customer-service mindset
- Comfortable working independently while knowing when to escalate
- Based in or near the Bristol area, or willing to work from/travel occasionally to our UK office
- Prior exposure to systems administration tasks (servers, backups, infrastructure)
- Experience supporting a distributed/global team across time zones
- Interest in growing into a full systems administrator role over time
- Private healthcare scheme
- Life Assurance/Income Protection Schemes
- Pension Scheme w/ company contribution
- Paid Vacation & Sick Days
- Health & Well-Being Support via EAP
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