Infrastructure Support Analyst

Requisition ID: 262824

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Global Network Engineering / GTEP in a Global Enterprise

environment ensuring specific individual goals, plans, initiatives are executed / delivered in support of

the team’s business strategies and objectives. Ensures all activities conducted are in compliance with

governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank

relationships, systems and knowledge.

• Engages as an advanced escalation resource for complex network incidents when GNOC / Level 2 support is unable

to restore service or when incidents are classified as major, applying established standards, approved methods, and

sound technical judgment to support analysis, recovery, and service restoration.

• Provides advanced engineering support for enterprise network services by validating configurations, gathering

technical requirements, and supporting implementation and operational readiness for technologies such as traffic

engineering, Zscaler, IPS, switching, routing, firewalls, SD-WAN, F5 and DTC, while owning specific deliverables in

projects, changes, incidents, or service improvement initiatives, and ensuring solutions are aligned with global

standards and are testable and maintainable.

• Collaborates effectively with engineering, operations, security, and vendor teams to support high-impact issues,

follows established incident, problem, and change management processes, shares technical knowledge with peers,

and contributes to the team’s quality of delivery, operational effectiveness, and prioritization through adherence to preestablished global network standards.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and

decisions.

• Actively pursues effective and efficient operations of their respective areas in accordance with

Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy,

adherence to and effectiveness of day-to-day business controls to meet obligations with respect to

operational, compliance, AML/ATF/sanctions and conduct risk.

• Champions a high performance environment and contributes to an inclusive work environment.

Skills

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University degree or technical diploma in Computer Science, Network Engineering,

Information Technology, or a related field.

• Experience supporting enterprise network environments in an advanced support,

engineering, or escalation capacity, particularly for complex or major incidents.

• Strong knowledge of networking concepts and platforms including traffic engineering,

routing, switching, firewalls, IPS, TCP/IP, and enterprise network design principles, with

practical understanding of the business requirements and services supported by these

technologies.

• Working knowledge of SD-WAN, Zscaler, F5, DTC, and related secure access and

application delivery technologies, with the ability to broaden technical capabilities,

learn, and adapt to new platforms as required.

• Familiarity with ITSM disciplines including incident, problem, and change management,

with the ability to follow established processes and governance requirements.

• Strong analytical, collaboration, and communication skills, with the ability to work

effectively in a team environment, share knowledge, and support continuous

improvement of network services.

• Spanish language skills are an asset

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.