Mindware
Linkedin · Posted 7d ago
Technical Support Engineer
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Indexed description
Job TitleTechnical Support Engineer
Job Scope
The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
Main Duties And Responsibilities
- Provide Level 1 and Level 2 technical support (remote and on-site if required).
- Troubleshoot hardware, software, and network-related issues.
- Install, configure, and maintain IT systems and applications.
- Monitor system performance and ensure availability.
- Escalate complex issues to senior engineers or vendors when necessary.
- Document incidents, solutions, and technical procedures.
- Support system upgrades, patches, and maintenance activities.
- Assist in implementation and deployment projects.
- Ensure SLA compliance and timely issue resolution.
- 2–5 years of experience in technical support or IT operations.
- Good understanding of:
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Active Directory and user management
- Basic virtualization concepts (VMware / Hyper-V is a plus)
- Backup and security best practices
- Experience with ticketing systems.
- Basic knowledge of cloud platforms (Azure / AWS is a plus)
Experience
At least 3 years of relevant experience
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