External Support Engineer

External Support Engineer

Who we are?

A major player for 20 years in the critical communications market, STREAMWIDE has successfully developed its Team on mission (mission critical) and Team on the run (business critical) software solutions for administrations and businesses. These solutions for smartphones and PCs, offered in a SaaS model or on Premise, benefit from numerous functionalities such as the multimedia group discussions, VoIP, push-to-talk (MCPTT and MCx new generation 4G / 5G LTE), geolocation, digitization, and automation of business processes. These innovative solutions meet the growing needs for digital transformation and real-time coordination of interventions. They allow field teams to transform individual contributions into collective successes and to act as one in the most demanding professional environments.

STREAMWIDE is also present on the Value-Added Services software market for telecom operators (visual voice messaging, billing and charging of calls in real time, interactive voice servers, applications and announcements) with more than 130 million end users all over the world.

Based in France and present in Europe, USA, Asia and Africa, STREAMWIDE is listed on Euronext Growth (Paris) – ALSTW FR

For more information you can visit our LinkedIn and Twitter pages @streamwide.

We need technicians passionate by security, with great sense of responsibility as our solutions will be in the first line on defense, saving people lives.

The interview will include a hands-on troubleshooting Linux test (about 30 minutes).

Who you are?

Mandatory Skills:

• 3+ years of experience in a Telecom or web hosting environment working with Linux servers
• Strong troubleshooting/debugging skills and passion for problem solving and investigation
• Network - Deep network understanding (Load Balancing, DNS, TCP/IP, Routers, sniffers)
• Clustering (Pacemaker, Corosync, DRBD)
• Supervision (Centreon, Nagios, Zabbix)
• Security Standards knowledge
• Advanced Linux operating systems knowledge (RedHat is an advantage)
• Scripting (Bash, Perl, Python, PHP)
• Basic SQL knowledge

Appreciated Skills:

• Experience with DevOps tools (Ansible, Puppet, Chef, Saltstack)
• Experience in packaging (RPM, DEB)
• RedHat certification is a plus
• Cisco certification is a plus

Key Responsibilities:

As a Core Business External Support Engineer, your main tasks and responsibilities will be:

• Deliver web-based, email, and phone technical support in English for customer support based on SLA
• Troubleshooting platform configuration issues related to Linux base services (nginx, apache, mysql, snmp, etc)
• Providing technical support for live customer platforms with minimum downtime
• Escalating issues to product support when needed
• 24/7 On-Duty one week per month

What we offer:

International work environment in an exciting growth phase

• Friendly team
• Attractive compensation package
• Flexible business hours
• Bookster subscription
• Private medical subscription for you and family