Network Operations Center Engineer

NOC Engineer - Cisco Partner - Tampa (On-Site) - Up to $95,000

We're working with a leading Cisco Partner in the Tampa Bay Area who are looking to expand their Network Operations Centre (NOC) team. This is an excellent opportunity for a motivated NOC Engineer to support enterprise customers, monitor critical network infrastructure and resolve technical issues within a fast-paced, customer-focused environment.

Responsibilities

• Monitor customer network infrastructure across LAN, WAN and Wireless environments
• Respond to alerts, incidents and service requests in line with SLAs
• Troubleshoot and resolve network connectivity issues
• Escalate complex incidents to senior engineering teams where required
• Configure and support Cisco routing and switching environments
• Support firewall, VPN and wireless technologies
• Perform routine maintenance, upgrades and patching
• Produce accurate technical documentation and incident reports
• Work closely with customers to provide exceptional technical support
• Participate in an on-call rota where required

Required Experience

• Experience supporting enterprise network environments
• Cisco Routing & Switching (Catalyst and ISR)
• TCP/IP, DNS, DHCP and VLANs
• BGP, OSPF and STP
• Cisco Wireless
• VPN technologies
• Experience using network monitoring tools
• Strong troubleshooting and fault-finding skills
• Previous experience working within a NOC, MSP or IT Support environment
• Excellent communication and customer service skills

Desirable Skills

• CCNA or CCNP Enterprise
• Cisco Meraki
• Cisco ISE
• Fortinet or Palo Alto Firewalls
• SolarWinds, PRTG or LogicMonitor
• Azure or AWS networking
• Basic scripting using PowerShell or Python

Benefits

• Competitive salary of $75,000-$95,000
• Annual performance bonus
• Medical, Dental & Vision Insurance
• 401(k) with company contribution
• Paid Cisco certifications and ongoing training
• Clear progression into Senior Network Engineer or Network Architect positions