Help Desk Technician

Entry-Level IT Help Desk Technician

Location: North Akron Area 100% Onsite

Schedule: Night Shift – Monday through Thursday | 3:30 PM – 6:00 AM (4x10s)

Pay: $21/hour W2

⭐ Top Skills

• Windows 10/11 Support
• Microsoft 365 (Outlook, Teams, Office)
• Active Directory (Password Resets & User Administration)
• Hardware Troubleshooting (Laptops, Desktops, Printers)
• Ticketing Systems (ServiceNow, Jira, ConnectWise, etc.)
• Strong Customer Service & Communication

Position Overview

We are seeking an Entry-Level IT Help Desk Technician to join our onsite IT team. This is an excellent opportunity for someone looking to launch their IT career while gaining hands-on experience supporting end users in a fast-paced environment.

The ideal candidate is eager to learn, enjoys solving technical issues, and has a strong customer service mindset.

Responsibilities

• Provide Tier 1 technical support to end users via phone, email, and in person.
• Troubleshoot Windows 10/11 hardware and software issues.
• Support Microsoft 365 applications, including Outlook, Teams, and Office.
• Perform Active Directory user administration, including password resets and account management.
• Image, configure, and deploy desktops, laptops, and other hardware.
• Troubleshoot printers, monitors, docking stations, and peripherals.
• Document issues and resolutions in the IT ticketing system.
• Escalate complex technical issues to senior IT staff.
• Assist with new hire workstation setups, equipment inventory, and office moves.
• Deliver outstanding customer service while meeting response and resolution goals.

Required Qualifications

• 0–2 years of IT support experience (internships, school projects, or professional experience).
• Basic knowledge of Windows 10/11.
• Familiarity with Microsoft 365.
• Basic understanding of computer hardware and peripherals.
• Excellent communication and customer service skills.
• Ability to work the overnight shift onsite Monday through Thursday.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology or related field.
• CompTIA A+ certification (or currently pursuing).
• Experience with Active Directory.
• Exposure to a ticketing system such as ServiceNow, Jira, or ConnectWise.
• Experience imaging and deploying PCs.

Ideal Candidate

We're looking for someone who is dependable, eager to learn, enjoys helping people, and wants to build a long-term career in IT. This is an excellent opportunity to gain hands-on enterprise support experience while working alongside an experienced IT team.