Regional Junior Field Technician (West Region)

Full-time Description

Smart Automotive of Davenport is a part of the Gurley Leep Automotive Family. We are a family owned automotive group that is always looking for talented people to join our team. From technicians to administrative to sales to management, we welcome all applicants who are interested in joining our close-knit work family. Apply today!

We're hiring an entry-level Regional Junior Field Tech to provide essential IT support across dealerships in the Davenport or Des Moines, Iowa area. This Tier 1 position starts with a 180-day probationary period with the option to transition to full-time based on performance and business needs.

Duties

• Perform basic troubleshooting for hardware, software, office applications, and network connectivity issues including WAN/LAN, and printers
• Deliver excellent customer service to end users across multiple dealership locations
• Build strong relationships with dealership department heads
• Conduct wellness checks and proactive support visits to assigned locations
• Complete required training
• Resolve routine tickets independently while maintaining positive user feedback

Benefits

• Competitive hourly pay ranging from $18-25 per hour based on experience
• 180-day contract position with strong potential for full-time conversion
• Mentorship from experienced Regional Field Techs and Systems Administrators

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Requirements

Required Qualifications

• Entry-level experience in IT support or related field
• High school diploma or GED required; IT-related associate degree or technical certification preferred
• Strong problem-solving skills and attention to detail
• Excellent customer service orientation and communication skills
• Ability to work independently and as part of a team
• Reliable transportation for travel within the Davenport/Des Moines service area

Preferred Qualifications

• Basic knowledge of Windows operating systems and Microsoft Office applications
• Familiarity with Active Directory, Office 365, or networking concepts
• Previous customer-facing technical support experience
• Experience with computer imaging, deployment, and hardware replacement.
• Valid driver's license with clean driving record