Analyst Network Delivery-India

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Primary Skills : Routing, Switching, Firewall (Mandatory)

Secondary Skills : Firewall/URL Filtering/Load Balancers/Wireless (Good to Have)

Work Experience : 4-5 Years

Roles & Responsibilities: Troubleshooting severity 1 & 2 Issues in the devices.

: Provide support to Network hardware/software/configuration as assigned by Monitoring Team – Timely closure of incidents. Quality of resolution notes

: Keep customer satisfaction high

: Reduce user downtime.

: Analyze chronic problems.

: Provide Industry best practices and Standards.

: Maintain the hardware Inventory Update to date

: Provide specialized hardware / software / network problem diagnosis / resolution.

: Route physical problems to onsite hands and feet support staff

: Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues

: Upgrades based on new technology/New deployments

: Create Standard Operating Procedure (SOP’s)

: Network Capacity Planning

: Packet Capture Analysis

Device Knowledge : Cisco Routers/Switches/Cisco ASA/PaloAlto/Citrix Load balancers/Zscaler/SDWAN

Project Competencies and Behavioral Competencies: Resolve technical issues & ensure smooth operation Maintaining client SLA.

Effectively collaborates and communicates with the stakeholders.

Certification expected : Knowledge of CCNA and CCNP is highly desirable.

Equal Opportunity Employer