Service Desk Analyst

Job Description

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant mentality, we want to hear from you!

Key Responsibilities

• Troubleshoot password resets and resolve login issues promptly.
• Diagnose and resolve hardware issues, including keyboards, mice, and screens.

Requirements

MUST have 1 year or more of Customer Service experience

OR

Must have approximately 1 year of Help Desk experience.

Must be local to Bend OR

• Exceptional communication skills with a strong focus on customer service.
• Hands-on experience in supporting PC peripherals, such as keyboards, printers, and mice.
• Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word,

PowerPoint, Outlook).

Shift Availability

• Various shifts available from Monday to Saturday, ranging from 5 am to 9 pm.

Skills And Qualifications

• Proficiency in help desk support, Windows troubleshooting, and technical support.
• Strong phone and communication skills.
• Energetic and driven personality, a perfect fit for our team!

Experience Level

• Entry Level