Information Technology Technician

Responsibilities

• Provide end-user support for Windows operating systems, ensuring timely resolution of hardware, software, and connectivity issues.
• Manage desktop device incidents through to resolution, adhering to agreed service levels.
• Deliver IMAC (Install, Move, Add, and Change) services and onsite deskside support.
• Diagnose and resolve hardware and software issues for desktops, laptops, peripherals, and associated devices.
• Support the full lifecycle of desktop devices, including provisioning, deployment, maintenance, upgrades, and decommissioning.
• Perform desktop configuration, patch management, hardware replacements, and software installations using approved standards.
• Utilize ServiceNow or a similar IT Service Management (ITSM) platform for incident, request, and asset management.
• Deploy, manage, and maintain operating systems, software packages, updates, and patches using Microsoft SCCM (System Center Configuration Manager) and Microsoft Intune.
• Provide technical support for Microsoft Office, Microsoft Outlook, and other end-user computing (EUC) applications.
• Deliver remote support using enterprise remote management tools.
• Support and troubleshoot VPN connectivity, Microsoft Lync/Skype for Business (or Microsoft Teams), and mobile devices.
• Analyze Service Desk incidents to identify recurring issues, recommend process improvements, and suggest user training opportunities.
• Ensure all desktop devices are configured with the appropriate corporate image and comply with organizational standards.
• Monitor endpoint security, antivirus compliance, and implement corrective actions where required.
• Provide VIP/Executive deskside support and serve as the primary onsite IT contact when other support teams are unavailable.
• Administer and troubleshoot printers, scanners, and other peripheral devices.
• Troubleshoot and resolve issues related to Active Directory, user accounts, group policies, and SCCM.
• Maintain accurate asset inventory, software deployment records, and reporting through SCCM.
• Collaborate with internal IT teams and vendors to ensure efficient service delivery and high customer satisfaction.

Preferred Skills

• Experience supporting Active Directory and Microsoft Entra ID (Azure AD).
• Experience supporting macOS devices, iPads, and other tablets.
• Familiarity with enterprise endpoint management and security best practices.
• Strong troubleshooting, communication, and customer service skills.

This opportunity is offered on a W-2 employment basis, providing eligibility for the protections and benefits required under Washington State employment laws, including:

• Paid Sick Leave
• Workers' Compensation Coverage
• Unemployment Insurance
• Washington Paid Family & Medical Leave (PFML)
• Overtime Pay (where applicable)
• Washington State Minimum Wage Protections
• Meal and Rest Break Protections
• Payroll Processing with Applicable Tax Withholdings
• Protection under applicable Federal and Washington State Employment Laws