End User Computing (Desktop Support) Engineer – L1

Sharp Brains is seeking End User Computing (EUC) / Desktop Support Engineers to provide onsite IT support for a large enterprise environment in Bellingham, Washington. This role is ideal for a hands-on IT professional who enjoys working directly with end users, troubleshooting technical issues, and ensuring a seamless desktop computing experience.

Key Responsibilities

• Provide onsite desktop support for Windows-based end-user environments.
• Diagnose and resolve hardware, software, operating system, and connectivity issues for laptops, desktops, and peripheral devices.
• Deliver IMAC services (Install, Move, Add, and Change) and deskside support activities.
• Perform hardware break/fix and software troubleshooting for end-user devices.
• Support Microsoft Office, Outlook, remote support tools, and enterprise collaboration platforms.
• Deploy, configure, and maintain desktop devices throughout their lifecycle.
• Manage software deployments, updates, patching, and inventory using SCCM and Microsoft Intune.
• Troubleshoot issues related to SCCM, device management, and endpoint compliance.
• Monitor endpoint security, antivirus status, and adherence to corporate security standards.
• Support printer and scanner installation, configuration, and troubleshooting.
• Ensure devices are deployed with approved desktop images and configurations.
• Work within ServiceNow or similar ITSM platforms to manage incidents, requests, and service activities.
• Provide VIP and executive-level support when required.
• Act as the local IT point of contact and coordinate with remote support teams and infrastructure teams.
• Identify recurring technical issues and recommend process improvements, user training opportunities, or automation initiatives.
• Assist with inventory management, reporting, and documentation of IT assets.

Required Qualifications

• 2–4 years of experience in Desktop Support, End User Computing, Field Services, or Deskside Support roles.
• Strong knowledge of Microsoft Windows operating systems.
• Experience supporting desktop and laptop hardware in a corporate environment.
• Hands-on experience with ServiceNow or similar service management tools.
• Experience with Microsoft SCCM (Microsoft Endpoint Configuration Manager) and Microsoft Intune.
• Solid understanding of Microsoft Office Suite, Outlook, and remote support technologies.
• Strong troubleshooting and customer service skills.
• Ability to work independently in an onsite enterprise environment.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience supporting Active Directory user and device administration.
• Familiarity with VPN connectivity troubleshooting.
• Experience supporting mobile devices, tablets, and BYOD environments.
• Knowledge of Microsoft Lync/Skype for Business or similar collaboration tools.
• Experience providing Smart Hands & Eyes support for remote infrastructure teams.
• Exposure to macOS device support.

Employment Details

• Location: Bellingham, Washington
• Work Arrangement: 100% Onsite (Monday–Friday)
• Employment Type: W-2
• Schedule: Standard Business Hours
• Start Date: Immediate

W-2 Benefits & Employment Protections

As a W-2 employee, you will be eligible for protections and benefits required under Washington State employment laws, including:

• Paid Sick Leave
• Workers' Compensation Coverage
• Unemployment Insurance
• Washington Paid Family & Medical Leave (PFML)
• Overtime Pay (where applicable)
• Washington State Minimum Wage Protections
• Meal and Rest Break Protections
• Payroll Processing with Applicable Tax Withholdings
• Protection under Federal and Washington State Employment Laws

If you are a customer-focused IT professional looking for a stable onsite opportunity supporting enterprise users in a fast-paced environment, we would like to hear from you