IT Monitoring Engineer (SOC)

At Mozzart, people make the difference. What sets us apart is a culture built on trust, shared knowledge, and space for ideas to grow. Operating across eight markets in Europe and Africa, we are committed to creating a workplace where people feel supported, valued, and motivated to develop. Our success is grounded in expertise, continuous learning, and a responsible approach to business. Recognised as a Top Employer and an Oscar of Quality award winner, we remain focused on what truly matters—collaboration, personal growth, and long-term impact. Beyond our teams, we stand by the communities we are part of, supporting initiatives in sports, education, healthcare, and humanitarian causes.

For our Service Operations Center in IT department, we are in search of:

IT Monitoring Engineer (SOC)

Full-time · Hybrid · Belgrade (HQ)

This person will be responsible for maintaining and monitoring the overall IT infrastructure, ensuring stability and performance of systems, applications and services. They will work closely with other team members to resolve incidents, monitor security alerts and observe total platform uptime.

Main Responsibilities:

• Maintenance and monitoring of the entire IT infrastructure with a focus on all system services
• Participation in resolving and preventing IT incidents and problems in collaboration with the Incident Manager, SOC Manager, and other IT teams
• Monitoring and analysis of IT system performance at both network and system levels
• Participation in initiatives for improving infrastructure services and implementing new technologies
• Monitoring of servers and network infrastructure as well as security incidents
• Management of monitoring tools such as Nagios/Zabbix/Prometheus/Grafana
• Management of security tools for real-time security analysis (SIEM), firewall audit and central log management
• Maintain operational documentation, runbooks, and knowledge base articles
• Maintenance and configuration of remote access to central office resources (VPN) and remote access services

To meet the job requirements, you need:

• Minimum high school level of education; a university degree in a technical or technological field is preferred
• Minimum 3-5 years of experience in IT infrastructure maintenance, NOC or SOC
• Proven experience in IT infrastructure, hardware layer understanding, alerts escalation and flow management
• Advanced knowledge of Windows, Mac, and Linux operating systems
• Experience working with Jira or similar issue tracking systems
• Administration of user accounts in Active Directory (AD) and Google Workspace (GWS)
• Basic understanding of configuration of network devices and protocols
• Solid understanding of linux operating systems and DNS/HTTP/HTTPS services

Your work-life balance is essential to us, so we offer you:

• 22 - 26 days of annual leave
• 38 working week, because we value your time
• Flexible working hours
• Hybrid working model

Your health and well-being is crucial to us, so we have you covered:

• Private health insurance
• Mental health and well-being initiatives
• Open feedback culture

We care about your personal development and professional growth, so we provided:

• Career development program
• Opportunity to take technical, language and soft skills trainings

If you are interested in the mentioned position and meet the required qualifications, please submit your CV through the application process.

We appreciate every candidate who applies for the position, and we will contact those candidates with whom the selection process will be initiated.