L2 Workplace Support Engineer

Role:

Hemmersbach is seeking an experienced L2 Workplace Support Engineer, supporting workplace infrastructure, collaboration technologies, and local network environments. This role combines advanced end-user support with hands-on technical troubleshooting and project activities.

Key Responsibilities:

• Resolve complex incidents involving PCs, laptops, AV equipment, phones, and peripherals
• Support LAN/WAN, Wi-Fi, switches, routers, and connectivity issues
• Assist with IDF/MDF room activities, cabling, and infrastructure changes
• Support backup, server, and printer environments
• Deliver VIP support and participate in site projects and relocations
• Collaborate with global IT teams and vendors

Requirements:

• 2–5 years of IT support experience
• Strong troubleshooting and analytical skills
• Experience configuring switches and routers
• Knowledge of network fundamentals, backup solutions, and workplace technologies
• Excellent communication and stakeholder management skills
• CCNA certification not required
• This role is a Salary Non-Exempt position with a targeted salary range of $60,000 – $62,000 USD

Benefits:

• Dental insurance
• Disability Insurance
• Flexible spending account FSA
• Health/ Medical insurance
• Internal career development program
• Life insurance
• Vision Insurance

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.