Jr. IT Support (for Thai - national)

Main Responsibilities:

• Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others
• Physical and Remote Support
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Respond to inquiries from internal clients and help them resolve any hardware or software problems.
• Support users in the use of computer equipment by providing necessary training and advice.
• To perform changes on distro lists and organizational units within G-suite
• To complete updates, patches, and software deployments.
• To perform VLAN Changes
• Serve as the main POC for any IT related activities happening in the site or sites under their scope
• Keep adequate IT Asset management controls for the assets under their responsibility.

Specific Qualifications

• Be able to participate in our 24X7 rotation schedule (nights, weekends, and holidays)
• Knowledge of Virtualization technologies under windows and Linux
• knowledge on software deployment
• Network Knowledge (VLAN Changes, Port configuration
• Active Directory knowledge is required
• Remote Support previous experience and knowledge
• Bomgar management - desible
• Intermediate Avaya Console Management knowledge
• Distrolist groups and Organizational units knowledge
• Strong IT troubleshooting - Required (Hardware/Software and Networking

Skill

• Teamwork
• Problem-Solving
• Collaborating
• Remote support
• Client service oriented
• Strong interpersonal and customer service skills
• Strong verbal and written communication skills
• Faster adaptation to technology changes

Education/Experience and Knowled

• installation, configuration, troubleshooting, and maintenance
• certifications (A + , Network + , Server + , MCP , CCNA, ITIL,etc. ) -Desirable
• G-suite Certification - desirable
• PDQ certification - desirable
• Desktop Central certification - desirable