IT Officer

Location : Samut Prakan

Key Responsibilities:

1. IT Infrastructure & System Support

• Monitor and maintain the organization's IT infrastructure, including servers, network devices, computers, printers, and related equipment.
• Perform routine system maintenance, updates, and health checks to ensure service availability and stability.
• Support installation, configuration, and maintenance of hardware and software.
• Manage user accounts, access permissions, and system configurations.
• Assist in backup, recovery, and disaster recovery activities.

2. End-User Support

• Provide first and second-level technical support to employees.
• Troubleshoot hardware, software, network, and system-related issues.
• Resolve incidents and service requests within established service levels.
• Configure and deploy desktops, laptops, mobile devices, and peripherals.
• Conduct user training and provide technical guidance when necessary.

3. Network & Security Administration

• Support the maintenance of LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Monitor system performance and network availability.
• Assist in implementing cybersecurity policies and endpoint protection measures.
• Support antivirus management, system patching, and security updates.
• Identify and escalate potential security risks or vulnerabilities.

4. Vendor & Asset Management

• Coordinate with external vendors and service providers for maintenance and support.
• Maintain IT asset inventory and software license records.
• Assist with procurement and deployment of IT equipment and services.

5. Continuous Improvement

• Support IT projects, system upgrades, and infrastructure enhancements.
• Prepare and maintain technical documentation, procedures, and user guides.
• Recommend improvements to increase operational efficiency and service reliability.
• Participate in IT initiatives that strengthen execution capability and service quality.

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 1–3 years of experience in IT Support, IT Operations, Infrastructure Support, System Administration, or related roles.
• Experience supporting enterprise IT environments is preferred.
• Good knowledge of Microsoft Windows, Microsoft 365, Active Directory, and basic server administration.
• Strong problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.
• Team player with a proactive attitude.