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Nipa Digital Marketing Agency Linkedin · Posted 13d ago

Network & Security Operations Center Staff

Bangkok

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Indexed description

Job Description

  • Perform day-to-day network operation service, incident, problem, request and change management.
  • Design, Install and troubleshoot for hardware, software and application for Data Center and Cloud Technology.
  • Maintain, optimize and resolve network infrastructure to meet SLA.
  • Monitor network performance to ensure availability and reliability.
  • Prepare monthly report as requested.
  • Install and configure basic operating systems.
  • Communicate with customers through various channels promptly and escalate to Tier 2-3 per procedure.
  • Communicate and coordinate with colleagues to solve issues.
  • Greet and document customers who visit the Data Center per security procedures.
  • Keep up to date with all ISO procedures to handle situations and incidents.
  • Other adhoc tasks as assigned by supervisor or management.

Qualifications

  • Bachelor’s degree or higher in Information and Communication Technology, Computer Engineer, Computer Science or related field.
  • Experience on network infrastructure support and ticketing system for at least 2 years.
  • Experience on configuration network related such as VLAN, BGP, Firewall L7.
  • Experience on VLAN, VXLAN, Spanning Tree, MPLS, Port Aggregation, CIDR, Routing Protocols (Static, OSPF, BGP) is a plus.
  • Experience in Network Management Tool (PRTG, Cacti, Zabbix).
  • Experience with virtualization and containerization (e.g., VMware, Virtual Box, Openstack) is an advantage.
  • Ability to stay calm and communicate professionally when customers are upset.
  • Experience Google Cloud, Microsoft Azure, AWS is an advantage.
  • Willing to self-study for network knowledge and learn new knowledge from team.
  • Having CCNA, CCNP and English proficiency is an advantage.
  • Able to work in day/night shifts.
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