IT Support Technician

The Role

We’re seeking a passionate and dedicated IT Support Technician who brings enthusiasm and a customer centric focus to the table. In this role, you will support all computer-related functions at Toyota Material Handling North America. One minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project. If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.

What You’ll Be Doing

• Provide excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues
• Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management
• Configuration and deployment of client equipment to perform business required functions such as file sharing, printing, email and internet usage
• Have solid understanding client OS and application operations related to company services and deployment of such items
• Active Directory functions such as group creation and modification, user creation and modification and various permission related items.
• Establish and maintain user accounts and passwords in accordance with company information security guidelines.
• Manage enterprise software inventory system to track and distribute company approved software programs and updates.
• Review and recommend modifications to helpdesk procedures with IT Managers
• Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles
• Abide by company Core Values and behave professionally, courteously, and respectfully in all situations
• Perform other duties as assigned.

• 1 to 3 years of Corporate IT Desktop Support work experience.
• Experience in the installation, configuration, use and troubleshooting of mobile and desktop devices.
• Must be able to demonstrate well-developed and proven organizational, problem solving, analytical, and time management skills.
• Demonstrable project management, data analysis, customer services, and support skills.
• ITIL Foundations Certification or ITSM/ITIL experience.
• Ability to work both independently and with a group efficiently to meet deadlines.

• This is an in-person role located at our Syracuse, NY office—ideal for those who thrive in a hands-on, team-oriented environment.

Salary - $45,290 min - $65,358 per year. Position may be filled at a level I or II and compensation depends on the selected candidate’s education and experience.

World Class Benefits

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers

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