Network Operations Technician

Key role: this position requires a NOC Technician who possesses an understanding of how to build, configure, and troubleshoot carrier class tdm and tcp/ip networks.

Responsibilities

• Perform monitoring, troubleshooting, and repair of the carrier class network components in nexgen networks network
• Oversee maintenance of assigned systems within operational parameters
• Diagnose, troubleshoot, and correct network faults as reported by nms events, logs, and/or customer reports
• Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
• Serve as the primary point of contact for all customer troubles inquiries
• Properly escalate and communicate tickets to engineering and operations groups as required in sla agreements
• Open tac cases and trouble tickets with partner carriers and vendors
• Work rotating, off-hour shifts in a 24/7 environment

Job Knowledge

• Strong work ethic and multi-tasking ability
• Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively
• Excellent analytical problem solving and decision-making abilities
• Strong written and verbal communication skills
• Experience with visio and excel a plus
• 1-2 years work experience in telecommunications or similar fields (in some cases a 4 year degree would be accepted in lieu of work experience)
• Familiarity with standard concepts, practices, and procedures within the telecommunications field.
• Experience and understanding of some or all of the following areas: sonet, ip subletting and routing, layer 2 switching, dwdm, dark fiber services and otdr testing
• Experience with some or all of the following equipment platforms: nortel 6500, cisco routers and switches, juniper mx and ex series, cisco ons, lucent dmx
• Experience with bgp, ipv6 and/or junos a plus

Experience/education

Required

• Bachelors degree or equivalent and 1-2 years related experience
• Additional information
• Vendor certifications such as ccna or jncia are a plus
• Candidate must be able to work in a 24/7 environment, mandatory weekend hours