Network Support Specialist

Network Support Specialist

$30/hr w2 + benefits

1 year contract-to-hire

Miramar FL- onsite role

Job Overview:

As a Network Support Specialist within our Network Management Center (NMC), you will be integral to the monitoring of the WMS Mobility & IP network, ensuring seamless cellular mobile services on cruise ships worldwide. This role involves maintaining the reliability and optimal performance of our network infrastructure, encompassing the Transport Network (Cisco Switching & Routing), Mobility Network (Ericsson RAN/Core devices for UMTS, and LTE, as well as DAS), and IoT solution for Container ships. Your duties will include monitoring network activities, diagnosing and resolving issues, and delivering technical support to both internal and external stakeholders.

Operating as a 24/7 dedicated operations team, our shift schedule entails 10-hour shifts, four days a week, with a quarterly rotation between 1st, 2nd, and 3rd shifts or as necessitated by the business. The ability to work night shifts for a minimum of 3 months is mandatory. Upon selection, our dedicated team will provide a comprehensive 4-week training program to ensure your success in the role.

Key Responsibilities:

1. Network Monitoring:

- Utilize network monitoring tools to continuously observe network performance and identify potential issues.

- Respond promptly to alerts and incidents, conducting initial troubleshooting to determine the root cause of network problems.

2. Issue Resolution:

- Diagnose and resolve network incidents, collaborating with cross-functional teams to implement effective solutions.

- Document troubleshooting steps, resolutions, and maintain a comprehensive knowledge base for future reference.

3. Technical Support:

- Provide timely and effective technical support to end-users and internal teams experiencing network-related problems.

- Communicate technical information clearly to both technical and non-technical audiences.

4. Configuration and Maintenance:

- Assist in the configuration, installation, and maintenance of network equipment, including routers, switches, and firewalls.

5. Collaboration:

- Collaborate with network engineers and other IT professionals to maintain, implement, and optimize network infrastructure.

- Participate in cross-functional teams to implement new technologies and address evolving business requirements.

6. Documentation:

- Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting processes.

- Contribute to the development of standard operating procedures (SOPs) to enhance network management efficiency.

7. Emergency Response:

- Act promptly during critical situations, providing support in the event of network outages or emergencies.

- Work closely with the Network Management Center (NMC) SMEs, Lead and Manager to escalate and coordinate responses to high-priority incidents.

Preferred Qualifications:

• Bachelor's degree in Telecommunications, Computer Science, or relevant professional experience.
• Demonstrated expertise in IP network support and/or cellular network support, with a preference for experience in a NOC environment.
• Proficiency in utilizing network monitoring tools and diagnostic utilities, such as Solarwinds, PRTG, Nemo Analyze, etc.
• Exceptional troubleshooting and problem-solving skills.
• Familiarity with Cisco switches and routers, Vmware, ESXI, and other networking equipment.
• Knowledge of cellular network infrastructure (RAN and Core) for UMTS, LTE, and 5G technologies.
• Familiarity with IoT, RF engineering/optimization, and DAS (Distributed Antenna System) is beneficial.
• Possession of relevant certifications (e.g., CCENT, CCNA) is advantageous.
• Ability to work night shifts for a minimum of 3 months is mandatory.

If you are a dedicated and skilled professional with a passion for maintaining robust network infrastructures, we invite you to join our team and contribute to the success of our organization.