Service Technician

• Form part of a trusted global brand
• Strong team and knowledge sharing culture
• Company vehicle, tools and tech provided

Canon is a global leader in imaging solutions, trusted by millions for innovation and quality. In Australia and New Zealand, we’re proud to deliver products and services that help people connect, communicate, and achieve more every day. When you join Canon New Zealand, you’ll experience a supportive culture that values your contribution and empowers you to grow. We’re committed to helping you develop your career and turn your goals into reality, while playing an integral role in our success across the region.

About the Role | Mō te Tūranga

The Service Technician role sits within our Service and Support team and reports to our Service Manager – Northern Region. You’ll play a key role in delivering high-quality hands-on pre-sales and post-sales support to our customers. This is a varied, field-based role where no two days are the same. You’ll install, maintain and troubleshoot hardware and software, support network connectivity, and provide operator training.

Working with some of the latest print and imaging technology, you’ll gain exposure to advanced equipment including digital production print and finishing solutions. Whether you’re just starting your career or already have a few years of experience, this is a great opportunity to build your technical skills, grow your confidence in a customer-facing role, and be part of a supportive team that’s invested in your development.

Scope of the role includes:

• Installation, servicing and maintenance of Canon products
• Diagnose and resolve hardware and software faults
• Support network connectivity and system performance
• Provide operator training to maximise equipment performance
• Provide onsite or remote support to maximise efficiencies and customer experience
• Build strong, long-term customer relationships
• Deliver against SLAs and keep customers informed
• Conduct site inspections to support installations and upgrades
• Collaborate with sales and internal teams on opportunities
• Manage service tasks, parts and stock effectively
• Ensure compliance with safety, quality and sustainability standards

You’re a hands-on problem solver who enjoys working directly with customers and making a real difference to their day-to-day operations. You take pride in your technical capability, but just as importantly, you know how to communicate clearly, build trust and deliver a great service experience.

You’re organised, proactive and comfortable working independently in the field while staying connected to a wider team. You adapt quickly, stay calm under pressure, and look for smarter ways to get things done. You’re also someone who has a desire to learn and enjoys keeping up with new technologies.

Key skills and experience include:

• 2-3 years’ experience as a service technician within the industry or within a related field such as IT, electrical engineering, electronics
• A relevant qualification in IT, electrical engineering, electronics or similar would be preferred, but not essential
• Strong problem-solving skills and a practical, hands-on approach
• Strong computer literacy, with confidence learning new systems and technologies
• Ability to build positive relationships with customers
• Clear communication skills, both written and verbal
• Good organisation skills with the ability to manage tasks and priorities
• Current New Zealand driver’s licence (essential)

You’ll be supported from day one with structured training and ongoing development to build your technical skills and confidence. You’ll learn alongside experienced technicians who are invested in sharing their knowledge, within a collaborative, down-to-earth team that genuinely supports each other.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Māori and Pasifika peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online today!

Kei te hiahia koe ki te hono atu ki tēnei tīma kanorau? Tonoa ā-ipurangi ināianei!

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