Monitoring Tools Engineer

This position involves providing technical support and operational maintenance within a network monitoring environment. The role is entry-to-mid level, focusing on supporting over 20 monitoring platforms, configuring servers and laboratory environments, and performing physical infrastructure tasks. The position offers opportunities for growth through hands-on experience and collaboration with senior engineers.

Responsibilities

• Provide Day 2 support across multiple network monitoring platforms, including Cisco Catalyst Center, while learning established operational procedures.
• Configure and stand up servers and laboratory environments, including ISO deployment, network configuration, OS installation, and software deployment.
• Perform physical infrastructure activities such as server installation, cabling, wiring, and IP address configuration.
• Support system administration functions, including user provisioning and device onboarding within monitoring and management platforms.
• Collaborate with senior engineers to follow documented procedures and gradually assume greater responsibilities in operational activities and issue resolution.
• Create and maintain detailed technical documentation using tools such as OneNote, Outlook, Google Docs, and Google Workspace.
• Develop work plans and deployment documentation to facilitate communication with manufacturing and remote sites.
• Complete deployment request forms and assist with implementation planning and coordination efforts.
• Support troubleshooting, operational requests, and ongoing platform maintenance as responsibilities evolve.
• Conduct independent technical research, document findings, and implement solutions to support system stability and performance.

• CCNA certification required.
• Working knowledge of networking fundamentals including cabling, switching, routing, NetFlow, QoS, IPv6, DNS, IP addressing, and routing configuration.
• Hands-on experience with Cisco Catalyst Center and network or systems monitoring platforms.
• Experience supporting Linux and Windows operating systems.
• Strong documentation skills, capable of creating clear technical procedures and knowledge transfer materials.
• Ability to work independently, perform technical research, and troubleshoot issues effectively.
• Strong organizational skills with the ability to manage changing priorities and meet deadlines.
• Comfortable performing physical infrastructure tasks alongside software and systems configuration activities.

This is a hybrid role and can be performed from an approved location.