Technician II

Job Summary: The Technician II performs on-site or in-house servicing, repairing and/or installation of company tolling product(s). This job may include any aspect of field support including installation, troubleshooting and repair of electronic equipment and wiring, installation and configuration of component systems/firmware, including upgrades, modifications and programming; preventive maintenance actions; documentation. This is a heavy travel position that will see a significant amount of time out of town.

Essential Duties And Responsibilities

Include the following. Other duties may be assigned.

• Installation, preventive and corrective maintenance of equipment including Microsoft Windows and Linux-based hardware, video surveillance and detection equipment, radar/LIDAR/magnetic detection equipment, network communications equipment, and/or fiber optic/Wi-Fi/radio equipment.
• Complete reports, logs and perform shift-to-shift communications in accordance with established policies, procedures and local practices.
• Respond to corrective maintenance requests or alarms within an acceptable time frame.
• Diagnose and repair hardware, software, and system issues.
• Report on the technical status of the system with accuracy and completeness.
• Restore equipment to operational status as quickly as possible.
• Module or PC Board swap out.
• Isolation of faults in units or components.
• Field test of units or components.
• Maintenance of spare equipment and parts following guidelines set forth to do so.
• Assist with the training of less experienced technicians.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

• High school diploma or general education degree (GED) strongly preferred.
• Typically requires a minimum of 2 years of related experience.
• Must maintain driver’s license in good standing as verified by Transcore.
• Must be comfortable working at heights that could be in excess of 50 ft.
• Experience with electronic toll collection systems, RFID, ANPR, or traffic control devices is highly desirable.
• Advanced troubleshooting and repair skills for both hardware and software.
• Proficiency with networking concepts, including TCP/IP and communication protocols.
• Ability to read and interpret complex schematics and technical documentation.
• Basic electronic theory and electrical practice
• Use of digital multi-meter for servicing equipment
• Use of hand and power tools to install equipment into various buildings, cabinets, and racks.
• Microsoft Office/Word/Excel
• Windows XP/7/10 TCP/IP setup
• Remote computer system management
• Strong communication and organizational skills.
• Must be able to work a flexible schedule. This is a not a typical 7am to 4pm position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to walk and climb or balance. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; outside weather conditions and moving traffic.

• TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.