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Sharp Brains Linkedin · Posted 18d ago

Network Engineer

United Kingdom

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Indexed description

L 1\L2 Network Engineer (FTE Role)

Job Type : Full-Time \Onsite Support

Role Required: 5 days per week, 8 hours daily on-site support

Contract: B2B – 1 year

Location: London, UK

Language Required: Fluent Local & English B2

Start Date: ASAP


Network Engineer JOB DESCRIPTION

Objectives of this Role:

Level 1 Network Support Engineer will monitor the networks and ensure security standards are met. Network Engineers will also be responsible for troubleshooting and fixing problems.


Job Description for Network Support Engineer:

  • The 1st Line Network Engineer will be expected to work through helpdesk tickets and will be expected to go out on site to visit clients.
  • Need to thrive on multi-tasking as they complete tasks like installing / maintaining servers (virtual and physical), supporting workstations, resolving OS and application faults as well as identifying and resolving network connectivity issues.
  • Installation/Configuration of Routers and Switches.
  • Trouble shooting and resolve network base problems for customers or Troubleshooting circuit faults and working with carriers to achieve fault resolution.
  • Handling customer enquiries and support issues using a ticketing system
  • Proactive network monitoring of alarms via monitoring tools
  • Ensuring SLA’s are not breached
  • Escalation of faults/outages, taking action to restore services

Education:

Bachelor’s Degree in Computer Science or IT related field or Networking is preferred


Other Skills:

  • Solid understanding of Microsoft Desktops
  • Awareness of networking principles and technologies
  • Excellent communication skills
  • High level of customer service
  • General networking, TCP/IP principles & DNS knowledge
  • Flexible approach to work with the ability to work effectively under pressure

Certification:

  • CCNA
  • CISCO
  • CCNP


Alternative Titles:

  • Service desk analyst.
  • Network engineer.
  • Associate Network engineer
  • Network architect.
  • Network manager.
  • Wireless network engineer.
  • Telecommunications manager or specialist.
  • Pre-sales engineer
  • Network Operations Center Engineer


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