System / Network Technician

We are seeking a hands-on and customer-focused Network Support Technician to support a large-scale workstation and network initiatives within a medical college and research institution environment. This role is responsible for assisting with workstation migrations, network connectivity troubleshooting, wireless and wired surveys, and post-migration technical support across campus locations.

The ideal candidate is technically strong, highly organized, and comfortable working directly with end users in fast-paced and highly visible environments. This position requires strong troubleshooting abilities, professionalism, and a commitment to delivering excellent customer service.

Salary: $45,000-$53,000

What You’ll Do

• Conduct wired network surveys and document workstation environments across campus.
• Support migration of desktops, laptops, and network-connected devices.
• Perform wireless surveys and assist with wireless connectivity troubleshooting.
• Provide post-migration technical support to staff and administrators.
• Diagnose, document, and resolve hardware, software, and network-related issues.
• Troubleshoot wired and wireless network access and connectivity problems.
• Monitor, manage, and update tickets within the ticketing system.
• Provide in-person deskside support for hardware and software issues.
• Follow up on completed tickets to ensure customer satisfaction.
• Support Microsoft Office applications in both Windows and Mac environments.
• Build positive relationships with end users while delivering white-glove support.
• Maintain professionalism when supporting frustrated or escalated users.
• Participate in campus-wide walkthroughs, surveys, and migration activities.
• Perform additional job-related duties as assigned.

What You Bring

• Experience in hardware and network support.
• Strong troubleshooting experience with desktops, laptops, and network-connected devices.
• Understanding of wireless networking and wireless device connectivity.
• Experience troubleshooting wired and wireless network issues.
• Strong customer service and interpersonal communication skills.
• Ability to accurately document technical issues and resolutions.
• Excellent organizational and time management skills.
• Ability to work independently and remain active throughout campus environments.
• Strong work ethic and attention to detail.
• Proficiency with Microsoft Office Suite in both Windows and Mac environments.

Preferred Qualifications

• CompTIA Network+ Certification.
• CCNA Certification.
• Experience working in healthcare, higher education, or research environments.