Technical Delivery Engineer - NOC

With 15,000 talented professionals across the Asia Pacific, NCS is a leading AI Tech Services company that empowers clients with cutting-edge platforms, AI expertise, and digital resilience. We work across diverse industries, partnering with a robust ecosystem of global allies to transform technology services delivery and create real business impact.

As a proud subsidiary of the Singtel Group, NCS combines innovation with scale, bringing together the best of both worlds to serve our clients and drive meaningful change.

Are you ready to make an impact that spans borders?

We're seeking Technical Delivery Engineers to join Singtel Philippines while providing critical support to Singtel Singapore operations. This is your chance to be part of a regional team that connects people, businesses, and communities across the Singtel Group.

About the role:

JOB DESCRIPTION:

• Implement, configure, and support SD-WAN and network infrastructure devices, including routers, switches, and wireless solutions.
• Execute service provisioning, deployment, migration, and activation activities for enterprise and managed network services.
• Perform pre-implementation validation, implementation, testing, and post-implementation verification to ensure successful service delivery.
• Execute implementation activities in accordance with approved Method of Procedure (MOP), change management, and operational processes.
• Troubleshoot and resolve technical issues encountered during implementation, migration, and service activation activities.
• Conduct service acceptance testing (SAT/UAT) and facilitate successful customer handover.
• Prepare and maintain implementation documentation, configuration records, deployment reports, and as-built documentation.
• Support planned maintenance activities, network upgrades, service enhancements, and lifecycle management initiatives.
• Escalate complex technical issues appropriately and drive resolution within agreed service levels.
• Ensure compliance with operational standards, security policies, and service delivery requirements.
• Participate in after-hours maintenance windows, implementation activities, and on-call support when required.

JOB REQUIREMENTS:

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field.
• 3–5 years of experience in network implementation, service provisioning, deployment, technical support, or network operations.
• Hands-on experience implementing, configuring, and troubleshooting enterprise network solutions, including SD-WAN, MPLS IPVPN, WAN, LAN, and routing & switching environments.
• Experience with at least one SD-WAN platform, such as Cisco SD-WAN (preferred), Aruba Silver Peak, VMware VeloCloud, or Fortinet Secure SD-WAN.
• Experience working in Telecommunications, ISP, Managed Services, or System Integration is preferred.
• Good understanding of networking protocols and technologies, including TCP/IP, IPv4/IPv6, OSPF, BGP, MPLS, QoS, VLANs, STP, LACP, IPsec VPN, SSL VPN, etc.
• Working knowledge of network security technologies, including firewalls, VPNs, IDS/IPS, authentication services, and wireless networking solutions.
• Familiarity with change management processes, implementation methodologies, and IT service management best practices.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve network issues in multi-vendor environments.
• Industry certifications such as CCNA, CCNP Enterprise, or equivalent networking certifications are preferred.
• SD-WAN vendor certifications are an advantage, with Cisco SD-WAN certifications highly desirable.
• Good written and verbal communication skills, with the ability to work effectively with customers, vendors, and cross-functional teams.