Touch Support

Data Centre Touch support

Responsibilities:

• Rack setup, layout, leveling and power strip setup.
• Installation and maintenance of the structured cabling system.
• Knowledgeable in Switch racking and Installing whips
• Extending customer circuits including POTS, T1, T3, Ethernet, and Fiber.
• Terminating fiber optic cabling.
• Maintain accurate records and document all problems.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Physical destruction of storage devices ensuring data is non-recoverable
• Logical tracking and daily intercampus secure transport of storage media
• Safe and secure transport of storage media within client site as well as intercampus transport
• Troubleshoot issues that may arise during drive wiping
• Troubleshoot and problem solve for physical and logical discrepancies
• Reconcile all wiped/destroyed media across internal records
• Use of proprietary data sanitization software
• Utilize various inventory systems, determining which devices are destroyed or sanitized
• Coordinate pickup of sanitized and destroyed devices
• Prioritize tracking and reconciling part movement/destruction through task system.
• Sync with global teams on various tasks and upcoming innovations
• Meet SLAs/Deadlines on data eradication and/or destruction
• Assist with additional data center side projects as appropriate
• Provide updates and feedback via daily reports and weekly meetings
• Travel to other regions supporting project scale up
• Maintain cleanliness and organization of Eradication Room and tech work space
• Understanding of network cabling standards
• Experience interfacing with hardware vendors
• Physical inspection of main/intermediate fiber optic distribution frames and lit gear
• Verify, measure and record light readings on active fiber circuits
• Identify discrepancies between inventory systems and physical configurations
• Trace fiber and copper connections on active circuits
• Physical inspection of electrical distribution systems within equipment racks
• Coordinate entry, exit, and alarm resolution with client NOC

Requirements/Qualifications:

• IT Certifications (A+, Network+) preferred
• Minimum 4+ year of technical support experience
• Previous experience with inventory management system(s)
• Knowledge of Microsoft Office Suite (Excel, Word, etc.)
• Ability to multitask and work effectively with others & Ability to quickly shift priorities based on client needs
• Excellent fit with ARM culture and values with a keen eye for attention to detail and positive attitude
• Extraordinary care when touching client live fiber networks
• Minimum 5 years of experience working in high density data centers or carrier-neutral colocation environments
• Understanding of safety requirements for working with fiber optic cables and electrical distribution systems in a data center environment
• Ability to work in a data center environment for 8-10 hours per day, including standing, bending, and reaching
• Active driver's license and passport (or ability to obtain within 6 weeks).