IT Support & System Administrator

About Tumodo

Business travel is challenging; we make it simple. We're a global tech scaleup changing how organizations experience travel. One platform for bookings, expenses, travel policies, approvals, and insights with seamless integration into HR and Finance systems. Tumodo is growing fast by solving what slows teams down – travel friction.

What you'll do

• Administer Microsoft 365/Entra ID (Azure AD), Exchange Online, Intune/MDM (users, groups, licenses, security, device compliance).
• Manage Windows Server and Active Directory (GPO, DNS, DHCP, file/print, permissions).
• Provide L1/L2 support and troubleshoot remotely and on-site (hardware/software, printers, VPN, email, endpoints).
• Handle networking (LAN/WAN): VLANs, Wi-Fi, VPN, and firewall rule requests.
• Maintain Windows and macOS devices using Microsoft Intune, Autopilot, patch management, application deployment, compliance policies, and device lifecycle management.
• Create and maintain technical documentation, asset inventory, IT procedures, and knowledge base articles.
• Assist with IT asset management, hardware procurement, inventory tracking, and vendor coordination.
• Monitor systems, respond to incidents, and drive root-cause fixes.
• Collaborate with vendors and prepare clear incident and change records (ITIL-lite).

What you'll need

• 3–4 years of experience in IT support or systems administration.
• Strong troubleshooting skills across Windows 10/11 and Windows Server.
• Microsoft Entra ID administration (users, groups, roles, Conditional Access, MFA, identity lifecycle management)
• Microsoft 365 administration (mailboxes, licenses, Exchange Online, transport basics, MFA/SSO).
• Networking fundamentals: TCP/IP, DHCP, DNS, VLANs, site-to-site and client VPNs.
• Experience supporting hardware and software issues end-to-end.
• Comfortable using remote support tools (RDP, AnyDesk, etc.) and ticketing systems.
• Basic Linux CLI knowledge (e.g., ls, cat, tail, systemctl, df -h).
• PowerShell scripting for administration and automation.

Nice to have (plus points)

• Azure (Entra ID Connect, Conditional Access).
• Microsoft Intune and Windows Autopilot.
• Microsoft Certified: Endpoint Administrator Associate (MD-102).
• Microsoft 365 Administrator (MS-102).
• ITIL Foundation.
• CCNA or equivalent.

What We Offer

• Competitive compensation
• Opportunities for growth and career advancement
• A positive, collaborative work environment
• Be part of an innovative and rapidly growing SaaS startup with a global presence
• Work with a team and leadership that is invested in your development and success
• See the direct impact of your work across the company and help shape its future

At Tumodo, diversity, inclusion, and collaboration are at the heart of everything we do.

We believe that teams with diverse backgrounds, perspectives, and experiences drive innovation and business success. We are committed to equal opportunities and welcome applications from people of all backgrounds. We foster a supportive and respectful environment where everyone can thrive and reach their full potential.

For more information, please visit our website.