Network Support Technician

L1 Desktop & Network Support Engineers (Backfill)

Tentative Start Date: ASAP

Duration: 1 Year

Language Requirements: Spanish and English

Brainotechs is seeking proactive and customer-focused L1 Desktop & Network Support Engineers to provide onsite IT infrastructure support on customer locations in the Spain. The engineer will be responsible for desktop support, basic network troubleshooting, hardware break/fix, IMACD activities, and coordination with remote support teams to ensure timely incident resolution while meeting SLA requirements.

Requirements

• 1–3 years of experience in Desktop Support or Field IT Support.
• Knowledge of Windows 10/11, Microsoft Office, Microsoft 365, Outlook, Active Directory basics, and networking fundamentals.
• Experience with desktop/laptop hardware troubleshooting and peripheral support.
• Basic understanding of TCP/IP, LAN/WAN, DHCP, DNS, VPN, switches, routers, and Wi-Fi.
• Experience with hardware installation, diagnostics, break/fix, and IMACD activities.
• Ability to perform rack & stack, cable patching, port activation, cable tracing, and hardware installation activities.
• Strong troubleshooting and communication skills.
• Ability to work independently at customer sites.

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Microsoft, ITIL Foundation, CCNA, or equivalent certifications.
• Experience in onsite field support or managed IT services.
• Experience with ServiceNow, Remedy, Jira, or similar ticketing tools.
• Familiarity with Dell, HP, Lenovo, Cisco, and other enterprise hardware.
• Knowledge of IT asset management and documentation.
• Strong customer-facing communication skills.
• Flexibility to work according to customer site operating hours and rotational/on-call schedules.