Information Technology Project Engineer

Essence:

IT Project Technicians are primarily responsible for implementing IT projects for customers through four areas of the project lifecycle - planning, execution, performance/monitoring, and project close. The IT Project Technician assists with design and initiation of new projects as needed.

Qualifications:

• Minimum three (3) years installing and administering supported Microsoft Server platforms.
• Minimum three (3) years virtualization experience installing and administering VMware vSphere Hypervisor and vCenter Server environments.
• Minimum three (3) years IP networking experience.
• Experience with the configuration, installation and maintenance of Layer 2/3 network switches, Routers, Wireless Access Points & Controllers, and Firewalls.
• Experience with Microsoft 365 services is a must.
• Project management and planning experience.
• Excellent communication skills, ability to multitask and deliver professional services independently as well as with a team.
• Technical writing and documentation.
• Do what-ever-it-takes attitude.
• Valid driver’s license and reliable transportation.
• Technical certifications are desired (VCP, VCAP, CCNA, MCSE, etc.) but not required; be ready to learn from and educate peers.

Responsibilities:

• Provides planning, implementation, and support for customer’s local and wide area networks, servers, sans, virtual environments, and cloud service providers.
• Meets regularly with customers, peers, and managers to assess ongoing projects.
• Creates technical documentation.
• Establishes daily priorities from project plans and schedules, coordinating project work with customers and the Manager, Proactive Services.
• Documents consulting activities for billing and reference purposes.
• Interacts effectively with customers, peers, and management.
• Serves as an escalation resource for Managed Services Help Desk team on assigned dates.
• Presents TAG Solutions in a professional manner.
• Maintain the confidentiality, integrity and availability of all TAG Solutions and customer information assets.