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Epergne Solutions Linkedin · Posted 2mo ago

Network Operations Center (NOC) Engineer

United Arab Emirates

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Indexed description

Job Role:-Network Operations Center (NOC) Engineer


Job Location:- Abu Dhabi, UAE


Experience:- 2-5 Years


Role Summary

Responsible for 24x7 monitoring, triage, and first-response handling of IT infrastructure, network, application, and security alerts. Ensures early detection of issues and fast escalation to maintain service availability in a mission-critical environment.


Key Responsibilities
  • Monitor servers, networks, applications, and security alerts using NOC tools
  • Perform first-level triage and classify incidents based on severity
  • Create, update, and manage incidents in ITSM tools (ServiceNow / Remedy)
  • Escalate issues to L2/L3 teams as per SLA and escalation matrix
  • Execute runbook-based troubleshooting and initial response actions
  • Support Major Incident Management (bridge calls, updates, coordination)
  • Track SLA performance, incident trends, and shift KPIs
  • Perform routine health checks (backup, DR, performance, connectivity)
  • Prepare shift handover reports and operational summaries
  • Support change windows, maintenance activities, and post-change validation
  • Coordinate with vendors for hardware/software issues when required
  • Ensure monitoring dashboards and alerts are functioning correctly
Skills Required
  • NOC / IT Operations monitoring tools (SolarWinds, PRTG, Zabbix, etc.)
  • ITSM tools (ServiceNow / Remedy)
  • Basic Windows & Linux troubleshooting
  • Networking fundamentals (TCP/IP, routing, switching, firewalls)
  • SIEM awareness (Splunk / Sentinel / QRadar ? basic triage)
  • Virtualization & backup awareness (VMware, Veeam, etc.)
  • PowerShell / scripting basics (optional)
  • ITIL incident, problem, and change management
  • Reporting and dashboarding skills
Requirements
  • 2-5 years of experience in NOC / IT operations / command center
  • Experience in 24x7 shift-based environments
  • Exposure to enterprise IT infrastructure and multi-vendor setups
  • ITIL-based operational experience preferred
  • Bachelor?s degree or equivalent in IT / Computer Science / Networking
  • CCNA / Network+ / ITIL certification preferred
  • Strong communication, alertness, and incident handling skills
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